It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

We are seeking an experienced Customer Service Manager to join our team at the LH Group (a Division of Wabtec UK Ltd) based in Burton on Trent we support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains.

Role: Customer Service Manager (Maternity Cover)

Salary: £Competitive

Location: Burton on Trent, Staffordshire, (DE13 8EN)

Hours: 37 per week Monday to Thursday 8.00am to 16.30pm and Friday 8.00am to 13:00pm 

Contract Type: FTC 12-month Maternity Cover- Full-Time

How will you make a difference?

The Customer Service Manager is responsible for leading a Customer Service Team, to support sales and margin growth in line with strategic growth plans.

What will your typical day look like?

• Deliver a high level of customer service to drive profitable sales growth through service.
• Lead the Customer Service Team, to deliver customer interactions across multiple channels to support sales and margin growth.
• Lead and develop a customer service team to respond to customer requests for quotations and queries.
• Set accountable performance measures for the Customer Service Team.
• Work with the Account Manager and Business Development Managers to develop opportunities, generate work, and build pipelines to secure orders.
• Foster a culture and processes that achieve business goals and objectives concerning customer service and profitable sales growth.
• Manage all sales administration processes in compliance with internal procedures minimising exposure and risk.
• Ensure that correspondence is being maintained in adherence with the customer's contractual terms and log and manage adherence to the governance.
• Prepare regular reports of progress for internal use and use Customer Insight and Root Cause Analytics to manage customer issues.

What do we want to know about you?

• HND, or an Equivalent Degree in Business.
• Ideally you will have Account/Customer Service Management experience.
• Ability to identify customer's needs and challenges.
• Exceptional written and verbal communication abilities, with a proven track record of effectively conveying complex information.
• Strong time management skills, consistently meeting or exceeding deadlines in high-pressure environments.
• Highly driven and self-motivated, with a focus on achieving results and exceeding expectations.
• Proactive problem solver, skilled in making informed decisions and finding innovative solutions.

If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values always put people first, and strive to expand what is possible.

Apply today!

Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

*Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

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