At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Warranty Service Manager

 

Your role and responsibilities

Drives Business unit in ABB Estonia is looking for Warranty Service Specialist to join the team. In this role you will handle customer service tasks with best quality in the shortest possible time to ensure that customer satisfaction maintains on an excellent level. This is a fixed-term position, with the contract running until the end of January 2027.

The work model for the role is: hybrid #LIhybrid

• Flawless order handling and customer relationship management to ensure the satisfaction of ABB internal and external customers

• Managing expectations in local sales unit on the case handling and other to support them • Arranging local sales unit cooperation meetings

• Make effort to achieve agreed KPI (key process indicator) targets

Qualifications for the role

• Ability to complete tasks independently and systematically with attention to details

• Customer oriented mindset and Can-do attitude

• Fluency in English language, Estonian and Finnish are an advantage

• Previous experience in customer service is beneficial

• Knowledge of ERP SAP, Salesforce or other relevant tools is beneficial

• Order-delivery processes or international trading knowledge is beneficial

More about us:  

• We care. Аbout your health, well-being, and work-life balance. That’s why we offer private health insurance, sports compensation, and other perks to help you feel your best. 

• We grow together. You’ll be part of a supportive international team where collaboration is real, not just a word. 

• We stay curious. Learning never stops here. From direct experience to development programs - you’ll have space to explore, learn, and try new things. 

• We value your progress. Your work matters. We offer an annual bonus  and celebrate the wins: big or small. 

• We keep it modern. With flexible working and smart tools, we make sure your everyday work experience is smooth and up to date. 

For more information, please contact Talent Partner Elena, +372 5680 1416 
 
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. 

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.