About the role: 

The Logistics & Fulfilment Associate Manager supports the day-to-day management of logistics, warehousing, and order fulfilment operations. You will work closely with the Logistics Manager and cross-functional teams to ensure smooth, accurate, and timely handling of inventory, order processing, and dispatch, in line with company standards of safety, compliance, and customer satisfaction. 

Key Responsibilities 

Operations & Fulfilment 

• Assist in daily regional operations, including warehouse activities, inventory control, and transportation  

• Monitor end-to-end order fulfilment process, from order receipt to final delivery, ensuring on-time and accurate fulfilment 

• Ensure all monthly order shipments are closed and settled on time, in alignment with the established shipping schedule and company deadlines. 

• Collaborate with internal teams (e.g., customer service, sales) to resolve order or shipment issues 

Cross-border & Regional Logistics 

• Coordinate cross-border shipments with carriers, customs brokers, and freight forwarders  

Vendor & 3PL Management 

• Track and report 3PL performance against SLAs and KPIs 

• Participate in contract negotiations and support the renewal or termination process as required. 

Process Improvement 

• Support in implementing changes using logistics system and technology (e.g. TMS, WMS) 

• Support in analysing key logistics data to identify bottlenecks and inefficiencies, driving continuous improvement 

• Draft and updates SOPs for logistics operations and promote process standardization 

About you: 

Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field.  

Minimum 2-3 years of experience in logistics, warehouse, or fulfilment management, preferably in the Asia-Pacific (APEC) region.  

Fluent speaking /writing/read skill in English 

Highly sensitive on data and analysis skill 

Proficient in Microsoft Office (Excel, Word, PowerPoint). 

Positive attitude, fast learning and good at working in pressure.