The CRS Business Operations Department is searching for an individual with experience in understanding how to create requirements, establish systems infrastructure and processes to support cardholder terms and conditions as outlined within partner contracts. The role requires an understanding of complex pricing scenarios, data mapping and conversion experience, strong understanding of project management discipline, understanding of cardholder terms and conditions and an understanding of how to build and structure controls for sustainability. This position is responsible for working across the organization to lead pricing strategy development end-to-end for projects, manage pricing related issues, support audits, exams and remediation efforts, new partner launches and new products. This person will assist in ensuring that testing and quality assurance activities are built effectively and issues that are identified are addressed, as well as troubleshooting issues that surface within the systems.  This person will work closely with cross functional business teams across Partner Management, Marketing, Business Project Management teams, Technology, Legal, Compliance Risk and Finance to formulate and implement business recommendations and may report out to management, auditors and regulators on pricing functionality.

Responsibilities:

• Responsible for pricing parameters to support projects, contract terms for partners, cardholder agreement infrastructure, provide insight on promotional constructs, review issues, determine pricing solutions and evaluate pricing strategy components within the systems

• Works closely with Technology, Legal, Compliance and other business teams to define a project scope and objectives for project members

• Contribute and have the ability to create project documentation to support pricing related activities such as creating business requirements, project plans, decision documentation, testing documentation, as well as process and procedural materials

• Ability to analyze business requirements to ensure delivery of optimal solutions

• Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports

• Responsible for timely review, research and resolution of pricing -related issues that occur throughout Retail Services

• Project management discipline and problem solving capabilities

• Accountable for reviewing and evaluating pricing quality assurance testing and processes to ensure aligned with the appropriate governance controls; ensure issues are addressed as depicted by the service level agreements (SLA) and the controls are outlined within the Manager Control Assessment (MCA) processes

• Support internal and external audits and walk-throughs as required

• Ensure understanding and adherence to the regulatory requirements for the pricing -related activities

• Understand critical data processes and technology components within the pricing processes; identifying critical gaps and/or opportunities

• Support new partner onboarding; providing conversion and data mapping support

• Develop strong, trust-based relationships with critical internal business partners

Key Collaboration Points:

In order to operate successfully within this role, this position will partner with the following teams:

• Technology

• Business Delivery (BPO)

• Collections

• Customer Service

• Marketing

• Compliance

• Partner Management

• Chief Marketing Officers

• Finance Teams  

• Risk

• Legal

• FISERV

• Digital Product

Qualifications:

• 6-10 years of experience working within Credit Card industry and/or IT function in a large, matrixed, multinational organization; Private Label Credit experience preferred

• Understanding of credit card data and credit card systems

• Experience in system analysis and writing business and functional specifications

• Knowledge of consumer financial services regulatory environment

• Strong business acumen

• Specific knowledge of private label/co-brand credit cards, commercial products (revolving and PROX); working knowledge of other consumer financial services products a plus

• Proficient in MS Office applications, Adobe Acrobat Professional

• Jira experience a plus

• Basic SAS and Data Analytics experience a plus

• Web content management exposure and experience with digital disclosure applications a plus

• Demonstrated track record of collaboration across multiple, disparate internal business groups

• Strong problem solving skills to proactively address business questions and the ability to understand trade-offs and impacts, as well as business process reengineering

• Ability to manage multiple projects and priorities across teams and work effectively under pressure in a rapidly changing environment

• Strong verbal and written communication skills; ability to present ideas to audiences at all levels internally and externally

• Demonstrated history of attention to detail and process orientation

Education:

• Bachelor’s Degree in Business, Technology or a quantitative discipline or relevant business experience

• Master’s degree preferred

Position sits in Jacksonville FL, Schaumburg IL, Atlanta GA only. No relocation will be offered and position is hybrid only. No 100% remote work arrangement is available for this position.

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Sep 19, 2024

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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