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Overview
In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 50,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy.

The Medical Assistant provides assistance as a member of the Diagnostic Imaging department in providing seamless, coordinated and compassionate care at every patient encounter at Yale Health.

Responsibilities include:

• Serve as primary chaperone for sensitive ultrasound patient exams requiring chaperones.

• Greet patients and visitors either in person or on the telephone, answer or direct inquiries.

• Ensure the satisfaction of clinicians and patients by scheduling appointments using Epic, requesting patient charts, medical records and lab reports.

• Facilitate patient flow and adherence to clinical schedules.

• Provide coverage and support for appointment desks and the Patient Care Coordinator.

• Provide coverage and support for department administrative assistant to include scheduling of staff in Diagnostic Imaging.

• Provide patients with information related to the department and procedures.

• Assist patients in completing forms.

• Compile and post department specific information.

• Sort, screen and distribute incoming mail. Perform various clerical activities in support of the department.

Schedule/shift:  Full-time, Weekdays, 37.5 HRS; 8:30 a.m. - 5:00 p.m. Occasional weekends.  Evenings, early mornings, holidays/recess periods may also be required.

Required Skills and Abilities

1. Exceptional customer service and phone etiquette.  Excellent multi-tasking and organizational skills. 

2. Maintains consistently professional appearance and demeanor.  Ability to remain calm in stressful situations. 

3. Working knowledge of medical terminology.

4 Establishes and maintains positive and professional working relationships. 

5.Ability to work effectively and respectfully with a diverse population and as part of a collaborative and supportive team.

6. Well-developed critical thinking skills and use of sound independent judgment in order to satisfy patient and clinician inquiries.  

7. Excellent attendance, punctuality and reliability, as attested by references.

Preferred Skills and Abilities
Preferred: Proficiency in Epic, specifically Radiant.

Principal Responsibilities

1. Maintains comfortable, orderly, safe, and clean environment. 2. Prepares patients for examinations. Provides routine information related to medical treatments and procedures. 3. Measures and records vital signs. Collects specimens. Prepares examining rooms. Selects and lays out medical supplies. 4. Maintains medical equipment. Records and reports patient information. Retrieves laboratory test results and patient files. 5. Escorts patients and visitors. Orders and maintains inventory of supplies. 6. Performs clerical functions related to medical activities.

Required Education and Experience

Two years of related work experience and a high school level education; or an equivalent combination of experience and education.

Required License(s) or Certification(s)

Certification by the American Association of Medical Assistants or American Registry of Medical Assistants (or ability to get certification/registration within 90 days of employment).

Job Posting Date

06/22/2026

Job Category

Technician

Bargaining Unit

L34

Compensation Grade

Labor Grade C

Compensation Grade Profile

Hourly Range

$28.43

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air.  HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.