Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Key Responsibilities

The Senior Claims Analyst is responsible for the daily management of claims for all lines of insurance coverage through resolution, with an emphasis on workers’ compensation. This includes making decisions about claim direction, evaluating losses, and negotiating settlement.  This role will serve as the claims subject matter expert and primary contact in Corporate Insurance & Risk Management, liaising with third-party administrators (TPA), internal customers, attorneys, and other third parties throughout the claims management process. This position will develop robust processes and initiatives to drive optimal outcomes for the company. This individual will manage claims communication between internal and external teams and negotiate favorable outcomes on behalf of Nordson. This role may support with broader departmental tasks as needed.

Essential Duties and Responsibilities

• File and manage claims.  Collaborate with external brokers and carriers to resolve coverage questions for internal teams.

• Manage approvals for claim reserves and settlements.

• Manage claims process and administrative functions for all claims.

• Ensure accuracy and completeness of illness and Injury reports and workers compensation forms.

• Provide training to ensure understanding of processes and timely reporting.

• Coordinate with clinics and health care providers to ensure proper processing of claims

• Acts as liaison between internal and external teams.

• Develop and implement claims processes and training programs.

• Partners and manage processes, relationships, and agreement with Nordson's TPA.

• Ensure injured employees receive proper medical treatment and follow up care.

• Work with management and TPAs to facilitate the return of injured employees to work.
• Review open claims and monitors reserves

• Assess reserve changes and settlement recommendations.
• Analyze data to support loss control initiatives.

• Organize and lead claim review meetings, vendor meetings and other training programs

• Works within a team environment to accomplish departmental goals and company goals

• Monitors and responds to mail and email daily, follows up appropriately and in a timely matter

• Communicate regularly with business unit operations regarding work comp metrics and costs.

• Adhere to state specific workers' compensation requirements. Keep current State laws affecting claims, specifically Workers Compensation claims.
• Prepare and manage annual self-insurance filings and renewal applications.

• Ensure proper maintenance of claim files.

• Review and process loss funding invoices.

• Assist with project initiatives and other duties as assigned.

Qualifications

Experience and Education

• Bachelor's degree in business, Insurance, or related field.
• Minimum 7 years’ experience handling large employer claims.
• Expertise in handling multi-state WC claims, preferably in manufacturing.
• Experience in self-insured and insured programs.
• Ability to build and maintain relationships with internal and external stakeholders
• Preferred experience working in insurance risk/claims for larger organizations.

Functional and Technical Skills

• Excellent verbal and written communication skills
• Ability to read and interpret insurance policies
• Strong negotiation skills
• Detail oriented and well organized
• Ability to handle private, sensitive, confidential information appropriately
• Knowledge of workers' compensation concepts and practices
• Customer service focused with attention to detail and follow through, sense of urgency
• Positive, professional demeanor; dependable and self-motivated
• Deadline oriented with the ability to prioritize and multi-task
• Capable of independent work and to see tasks through to completion, seeking guidance where needed
• Proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint, SharePoint)
• Forward thinking, proactive
• Problem solver
• Strong analytical skills

Travel :  Minimal (10%)

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson’s Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.