If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job title: Client and Pet Care Advisor (Receptionist)

Salary: £22,542.00 per annum

Location: Blacks Veterinary Group, Dudley Branch

Job Type: Permanent, full-time

Hours: 37.5 hours per week, 1 weekend per month.
Shifts will vary between 8.00-20.00

Your role

Our Client and Pet Care Advisors are the face of the business and first port-of-call for our clients, so friendly professionalism is essential.
You will be require
 

Responsibilities include:

• Welcoming clients and pets into the practice.
• Promptly responding to calls and emails and able to work in a fast paced environment.
• Management of the diary, booking in appointments and surgical procedures as appropriate.
• General administration, to include complete insurance claims.
• Financial reconciliation and debt management
• Guiding pet owners through their, sometimes complicated and emotionally challenging, journeys
• Dispensing medication.
• General housekeeping and practice maintenance.

The ideal candidate will have excellent communication skills.
Experience in a client-facing role or within the veterinary industry preferred, but not essential.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme  
• Recruitment referral reward scheme
• Wellness program including:
• ​ Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

About us
Blacks Vets are a network of five award-winning practices.
With over 50 years experience, our well-equipped practices allow us to provide high-quality primary and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.

Our team are just as important as the pets we care for,  and we see ourselves as one big family.
We are passionate and profession in all that we do and love to have fun along the way, with summer picnics, Christmas parties and other social events throughout the year.
We have a wellbeing programme and actively recognise our achievements as individuals and as a team.

Salary Value: £22,542.00 per annum;

We are proud to be Linnaeus, part of Mars.

Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.

Why Linnaeus?

-    We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets

-    We lead on sustainability and collectively drive positive change for people, pets and the planet

-    We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion

-    We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.

We team up within our Mars family in partnership for a stronger future.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.

If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]