Job content and requirements:
Job responsibilities:
1. Support and assist in the establishment of sales teams, review and collate relevant information of new agents, and enter information into the system;
2. Assist the marketing director to conduct daily management of the team and improve business indicators such as the attendance rate/bill rate/activity rate/effective manpower ratio of the agent team;
3. Take charge of relevant business administration work, follow up and supervise the handling of notes and problems in a timely manner, track policy receipts, and improve business quality;
4. Complete the entry of cash collected, and reimbursement of business expenses;
5. Take responsibility for the file management of the department;
6. Be responsible for the effectiveness of internal control under management; supervise, manage, and coordinate work management; identify, assess, monitor, and report relevant risks while ensuring compliance with laws, regulations, regulatory requirements, and internal rules and regulations of the company; and transmit the culture advocated by the company (including risk management culture, compliance management concepts, etc.);
7. Report violations or potential risks identified during the work and propose corrections or improvements in a timely manner;
8. Assist the Audit Department to complete the audit related work and complete the rectification work according to the audit report;
9. Cooperate with departments of the headquarters to complete various projects and work ;
10. Complete other tasks assigned by the superior.
Rules of conduct:
11. Comply with the rules and regulations established by the regulator;
12. Comply with the rules and regulations established by the company;
13. Comply with the business operations process established by the company or its department;
14. Act in compliance with national laws, corporate ethics codes and regulations of the compliance department;
15. Adhere to the principles of integrity and honesty. Avoid providing false financial notes or information to the company;
16. Keep a keen sense of risk control and compliance.


Job requirements:
Knowledge/Skills/Education
1. Bachelor degree or above;
2. More than 3 years of insurance experience;
3. Skillful at time management;
4. Ability to work under pressure;
5. Skilled in using Office and proficient in Excel;
6. Meet the job requirements and assessment indicators set by the company for this post;
7. Meet the requirements of job description.
Core competencies (arranged according to the priorities of relevant core competencies)
1. Customer service oriented
2. Concern for organization and quality
3. Focus on practical actions

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

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