Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:
 

• Collaborative work environment with highly engaged employees

• Market competitive compensation and benefits plan, including LTD & Insurance

• Annual Employee Appreciation Week

• Paid vacation and personal days

• Lifeworks® Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being

• Career growth and training programs

• Open communication with Senior Leaders

• Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit

• Employee referral program

• Education support programs

• Fitness subsidy

• Recognition programs

• Social activities

• And much more…

Job Description Summary

As a Service Technician on our Digital Dentistry team you will be responsible for ensuring that customer’s on-site dental specialized equipment is operating properly.  Work mainly focuses on the installation and configuration of specialized equipment such as Cad/Cam, intra-oral scanners and chairside milling machines as well as other technologies within the Digital Dentistry portfolio. This position is responsible for ensuring that customer’s on-site dental specialized equipment is operating properly.  Work mainly focuses on the installation and configuration of specialized equipment such as Cad/Cam, intra-oral scanners and chairside milling machines as well as other technologies within the Digital Dentistry portfolio.

Job Description

Duties and Responsibilities:

Maintain a high level of client service by:

• Responding promptly to service requests

• Following through on commitments to customers and internal colleagues

• Listening to customer issues

• Communicating client service information with the Sales Representatives and Service Manager

• Maintaining appropriate tools, supplies and parts within vehicle

Maintain client equipment by:

• Installing and configuring specialized equipment such as Cad/Cam, intra-oral scanners and chairside milling machines

• Formulating recommendations, propose improvements and solutions on various digital and high-tech equipment

• Documenting equipment issues and completed repairs

Supports new equipment installations by

• Providing follow up support within committed timelines

• Verifying equipment is set to manufacturer’s specifications

• Selling maintenance contracts

Provides training support for imaging for positioning and troubleshooting.

Health and Safety

• Ensures a safe work environment by understanding and following safety procedures and reporting injuries or unsafe acts.

Experience & Education

• Minimum of 2 years’ experience working in the IT field

• Expertise with Windows platforms; Windows Server, Domains, Active Directory, Terminal Server and Virtual machine technology, and protocols (TCP/IP) is required

• Excellent customer service skills

• Aptitude for problem solving

• Able to prioritize and organize work schedule with limited supervision

• Strong verbal and written communication skills

Requirements

• Valid Canadian driver’s license and a good driving record

• This position requires daily traveling within Edmonton and the surrounding areas

• Some travel across the province may be required

• Able to lift heavy equipment (25-30 lbs)

The anticipated salary range for this position:

$58,100.00 - $87,100.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [email protected].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.