Scheduled Hours

40

Position Summary

Coordinates daily operations of clinical office including patient services, staff supervision, and organizational management in the Department of Surgery.

Job Description

Primary Duties & Responsibilities

• Coordinates patient services providing quality care in efficient and cost effective manner.
• May supervise support staff, scheduling work assignments to ensure appropriate coverage, hires, trains and evaluates performance.
• Maintains established policies and procedures and quality control through quality assurance and risk management programs.
• Promotes and maintains effective communications and collaboration within departmental administrators, managers and supervisors.
• Maintains and monitors all patient accounts.
• Provides reports, analysis and maintains records as required.
• Coordinates and maintains equipment and supplies ordering when needed.
• Assists with clerical tasks as needed including answering phones, computer entry, copies and fax material.
• Promotes and supports continuous improvement of quality and service to ensure effective clinical outcomes and patient satisfaction.

Preferred Qualifications

• Some college course work.
• Exceptional internal, external and customer service skills.
• Working knowledge of patient services organizational, communication and interpersonal skills.

Required Qualifications

• High school diploma or equivalent high school certification.
• Five years clinic office experience with some supervisory experience.

Grade

C08-H

Salary Range

$20.57 - $30.84 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.