We seek Statements & Billing Representatives to join our customer service team.

As a Statements & Billing Representative, you will manage billing clarifications while providing excellent customer service.

We are looking for someone bilingual with customer service experience, preferably in a banking, finance, payments, or customer service-related environment.

Responsibilities:

• Manage, process, and resolve billing clarifications in an accurate and timely manner.
• Provide excellent customer service through verbal and written communication.
• Focus on problem-solving, on handling difficult and high-stress situations.
• Establish strong relationships with clients and colleagues to maintain fluid communication and encourage their retention.
• Work closely with internal and external partners
• Walk customers through their statements to explain charges and rates

Requirements:

• Advanced English (C1)
• 1-3 years of experience working in a customer service environment
• Experience in banking, finance, payments, or related customer service industries
• Experience in customer retention roles that require basic Math and calculations
• Excellent customer relationship skills and a passion for achieving goals.
• Knowledge and experience in troubleshooting
• Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
• Excellent verbal and written communication skills to manage internal and external relationships.
• Ability to establish lasting relationships with clients and colleagues.
• High school diploma or equivalent (minimum).
• It is valued to have completed university or technical studies.

Benefits:

• Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn
• Food Vouchers $1,500.00 mxn pesos monthly
• Law benefits
• SGMM
• Visual Insurance 
• Dental Insurance
• Life Insurance
• Two days off per week
• Total Pass (gym)
• Development & career plan

If you meet the above requirements and are looking for an exciting opportunity in the customer service field, we invite you to apply. We look forward to receiving your application!

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