Position Overview

As a Product Manager at Diligent, you will own your own product roadmap and drive the solution in the right direction by identifying market and customer needs and opportunities. You will be in direct contact with our customers to understand their needs, bring in market insights and data, and communicate with internal stakeholders to ensure the right vision is achieved for individual solutions. Best of all, you’ll be joining a team of dedicated, innovative individuals looking to make a lasting impact.

Key Responsibilities

• Drive the product roadmap and the activity tracking service, through understanding customer needs and evaluating, curating and ruthlessly prioritizing new ideas. Customers may be internal Diligent teams as well as external platfrom users.
• Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their jobs done better.
• Engage with customers for discovery and validation of new solution capabilities.
• Manage your solution backlog, writing user stories and collaborating with the team on design.
• Collaborate cross functionally with Technical Product Managers, UX (research, design, localization, tech writers), R&D, Product Marketing, Sales Enablement and Customer Communication teams to build and launch new products, develop buyer personas, ensure sales are enabled and more.
• Develop and maintain a strong knowledge of the business domain, applying problem-solving skills to address critical and complex issues to ensure the product evolves to make our customers successful at their jobs.
• Track product performance, user engagement, and outcomes.
  
  

Required Experience/Skills

• You have experience as a Product Manager, preferably with B2B enterprise SaaS experience.
• You have demonstrated success defining and launching excellent products.
• You possess excellent written and verbal communication skills and a strong business acumen.
• You understand the entire software development lifecycle and are experienced in agile cross-functional environments and being a part of autonomous teams.
• You love talking to customers, prospects discussing product and business strategy and do not hesitate to get jump in and get the job done.
• You have demonstrated proven ability to influence cross-functional teams without formal authority.
• You have a data-oriented mindset, and you are passionate about user and performance metrics.
• You have demonstrated a strong ability to define and measure success.
• You are experienced using product management software and best practices.
• You are experienced using process (e.g. Confluence) and workflow software (e.g. JIRA) and best practices.
• You will be working with diverse geographies and time zones as part of a larger Platform ecosystem of products and services.
  
  

Preferred Experience/Skills

You are familiar with applying the Jobs to Be Done framework