At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

As a Configurations Technician, you will be part of our Modern Workspace Configuration Services Team and play a vital role in ensuring our clients receive a best-in-class endpoint imaging experience. 

Our mission is to be the best and most collaborative, Technology and Services provider in the country. To that end, CDW has recruited some of the best technology minds and visionary performers working in industry today.   

Join us and bring your considerable talent and desire to learn, experiment and succeed in an innovative, highly autonomous and entrepreneurial environment. Together, we can advance Modern Workspace Services and your career like nowhere else.  

What you’ll do 
Responsibilities: 

• Work onsite at CDW’s Configuration and Warehouse facility located within Mississauga  

• Support client orders requiring imaging, configuration asset tagging, kitting etc. 

• The ability to be detailed oriented and deliver quality work based on precision workmanship 

• Support a collaborative and sales-oriented team environment 

• Meet daily production targets as assigned by the Configurations Management Team 

• Flexibility and the ability to meet deadlines 

• Configuration and provisioning of endpoint devices utilizing current and future endpoint management technologies as required by clients 

• Responsible to follow documented procedures outlined in CDW’s Quality Management System 

• Deliver a productive and high-quality Configuration Service experience to all customer end users  

• Contribute to team innovation through ideas for process improvement and efficiency 

• Build and manage any required hardware images across supported PC Platforms 

• Develop, implement, and/or participate (in the creation/maintenance of) knowledge base articles and/or documentation for Configuration Services use, provide recommendations for improvements 

• Be available to work rotating schedules if needed, which may include evenings, weekends, and holidays. Advanced notice would be provided should the need arise 

• Maintain a positive and collaborative attitude with all coworkers and customers 

Additional responsibilities: 

• Follow defined procedures to document all problems and solutions in the ITSM Platform (ServiceNow) 

• Participate in projects and other initiatives as requested by your supervisor 

• Build relationships with customers 

• Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation. 

What you need to succeed 

Must-have 

• Exceptional customer service and interpersonal skills, with a focus on rapport-building 

• 5+ years of Configuration Services or other End User Device Support operations experience  

• Experience using technology platforms such as SCCM, Intune, MDT, other forms of imaging technologies 

• Ability to clearly communicate in verbal and written formats 

• Proven analytical and problem-solving abilities 

• Ability to effectively prioritize and execute tasks in a fast-paced environment 

• Experience working in a team-oriented, collaborative environment 

• Ability to get up to speed with the organization quickly  

• Ability to remain calm in a fast-paced work environment  

• Diligence to adhere with pre-defined Service Level Agreements 

• Ability to occasionally work outside regular business hours with advanced notice is required  

• Lift up to 50 lbs, with or without assistance, on occasion. 

• Lift up to 20 lbs, unassisted on a regular basis.

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

 

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

 

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.