Position Overview:

HM Brown is looking for a motivated, customer-focused Business Development Coordinator to help drive lead engagement, appointment setting, and sales pipeline activity.

This role is critical to the customer experience and sales process. As a Business Development Coordinator, you will be the first point of contact for many prospective clients—connecting quickly, following up consistently, and helping turn interest into appointments and opportunities for our broker team.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys connecting with people, and knows how to stay organized while maintaining momentum.

Compensation:

This position is compensated on an hourly basis at $20.00 per hour, with a focus on performance and consistency in lead follow-up, appointment generation, and CRM activity.

What We Offer:

• Competitive hourly compensation
• A career path with growth and advancement opportunities
• Flexible schedule with paid time off that accrues from day one
• Comprehensive benefits, including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement of up to $75 per month
• Employee discounts
• A collaborative, team-oriented culture with strong leadership support

What You’ll Do:

• Conduct timely and professional warm call outreach to active prospects
• Re-engage and follow up with orphan leads to uncover opportunities
• Complete 5-day follow-up contact with consistency and professionalism
• Support targeted outreach through custom broker campaigns
• Manage and update leads in VinSolutions Sales Funnel
• Ensure initial contact timing is met to maintain strong response standards and “stop the clock” quickly
• Record all customer activity accurately in VinSolutions
• Schedule and log appointments to help increase appointment show rates
• Monitor and respond to inbound customer communication to maintain zero unanswered communications
• Follow up on all active buying signals and customer inquiries
• Maintain clean CRM records, including merging duplicate leads and updating lead details
• Partner closely with brokers and leadership to help move leads through the sales process
• Contribute to a high-energy, customer-first environment focused on responsiveness and results

Who You Are:

• You are highly organized, responsive, and customer-focused
• You are comfortable making outbound calls and following up with confidence
• You communicate clearly and professionally—both over the phone and in writing
• You know how to create urgency without being pushy
• You are detail-oriented and understand the importance of accurate CRM documentation
• You are self-motivated and can manage multiple leads and priorities at once
• You enjoy being part of a team and helping drive results behind the scenes

What We’re Looking For:

• Previous experience in business development, BDC, customer service, appointment setting, sales support, or inside sales preferred
• Automotive, retail, or lead management experience is a plus
• Experience using a CRM such as VinSolutions is preferred
• Strong phone presence and follow-up discipline
• Strong written and verbal communication skills
• Ability to work efficiently in a fast-paced, high-volume environment
• High attention to detail and the ability to stay organized

 

Who We Are:

For over 39 years, H.M. Brown Automotive has been redefining automotive sales through relationships, not pressure. 93% of our business comes from repeat clients and referrals. Our consultative approach lets you focus on helping people, not pushing inventory.

🚗 Want to hear from H.M. Brown Brokers? Check out what they have to say:  https://www.hmbrown.com/careers/