The role of the Know Your Customer (KYC) Client Executive (CE) is to support Services, Markets and Banking (SMB) product partners and their clients in the KYC journey.   

The KYC CE  is a KYC expert who supports the KYC Owner by providing oversight, coordination, and client specialist knowledge. 

The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

What you will do:

• Support and execute of KYC activities including PRCR, non-PRCR, Modifications, Triggers and new to business onboardings and all entity types across Financial Institutions (FIG), Corporations (Corps) and Global Subsidiaries (GNB).
• Develop and maintain strong relationships with clients, ensuring high levels of client satisfaction and engagement.
• Provide a single point of contact to clients and an orchestration layer across KYC execution services.
• Have a client centric approach and drive all objectives with client experience and excellence at the forefront of their delivery, while ensuring KYC regulatory and policy adherence.
• Effectively convey and receive information, both verbally and in writing, to ensure clear understanding of KYC requirements and processes.
• Balance multiple client interactions and processes efficiently to meet deadlines and maintain compliance.
• Demonstrate a deep understanding of KYC regulatory requirements and apply this knowledge in client interactions. Analyze client data effectively to ensure accuracy and compliance with KYC requirements.
• Multitask, manage high volumes of interactions and communications in a structured and organized way.
• Verify the requirements requested by the Case Manager for accuracy and send the initiation emails to the clients in timely manner.
• Follow up with the client in accordance with SLAs and outreach chasing cycles.
• Schedule and Lead meetings internally and with clients when required for additional engagement with clients.
• Track the completion of the records and assist if necessary.
• Prioritize requests related to new client onboarding.
• Coordinate relationship with regional KYC CEs and ensure that KYC record remains on track and managed in accordance with business and client expectations, regardless of client model.
• Oversee situations that create risk and legal liabilities for Citi.

What we will need from you:

• 2-5 years of relevant experience
• Proven ability to make effective and timely decisions
• Good English knowledge (both verbal and written) - at least on an upper-intermediate level
• Fluency in Russian and/or Kazakh language is essential
• Consistently able to anticipate and respond to customer/business needs
• Demonstrated ability to build and cultivate partnerships across business lines and regions
• Bachelor's degree/University degree or equivalent experience

What we can offer:

• Competitive salary

• Advanced social package: voluntary medical insurance (with dentistry and ability to insure relatives), life and accidental insurance, additional annual leave days, additional sick leave compensation, lunch allowance, fitness membership etc.

• Corporate trainings sessions for personal growth.

• Open and transparent communication at all levels and equal opportunities for all employees. 

• We foster a culture of meritocracy and diversity; we value and expect respect for others; opportunities to develop are widely available to all.

​Citibank is a proud employer to some of the best industry professionals giving you the opportunity to learn from the best and bring your ideas to the table.

Apply for a job to become a part of the team where every voice is heard and every point of view is appreciated. 

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.