Job Title:

Associate Director Operations, Association Banking

Location:

AZ - Chandler 3075

What you'll do:

As an Associate Operations Director, you'll be responsible for supporting the oversight of critical deposit operations bank office processing; leading a team of 3-5 managers and 10+ support specialists. You will be instrumental in supporting and/or leading projects that further the strategic roadmap of the Bank as it relates to deposit and department operations with a strong focus on customer service. You are considered a key change agent and will need to possess skills and qualities of flexibility, prioritization, accountability/responsibility, collaboration, negotiation and effective listening.

Support by the knowledge of your team, you serve as a subject matter expert for all areas related to the operational aspects of deposit products and services. Your teams are currently responsible for exception processing, periodic review of clients’ TM service eligibility, IDS and CDARS setup, maintenance, transactions, and other operational activities as may be determined.

• Responsible for supporting the Senior Director in developing strategic operations plan and drive alignment of goals, objectives, and strategic initiatives. Identify and lead adoption, usage, and reinforcement of change as change agent. Provide strong leadership and direction to enhance effectiveness of change.

• Maintain strong understanding of all bank products and services provided to clients and integrate to client external accounting software. Collaborate with Sales to build trust and enhance the customer relationship. Collaborates with customers to manage difficult situations that may have a negative impact on their business.

• Direct managers in any team performance calibration. Ensure adherence to risk management guidelines, processes and monitoring of KRIs. Test risk controls, as directed. Collaborate with internal, external auditors and prepare, monitor, update and ensure completion of associated action plans, as necessary.

• Ensure efficient processing of day-to-day activities, remove roadblocks, and facilitate collaboration between functions.

• Lead and/or support multiple applicable operations projects and improvement initiatives:  Evaluate current state of manual or inefficient processes, and develop future state, working ideas through approval to resolution/implementation.

• Follow effective project planning, i.e., formal project documentation, appropriate socialization and communication, adequate cost/benefit analysis, engagement of key stakeholders, ,timely status updates, etc.

• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

What you'll need:

• 10+ years of related experience in Treasury Management Service, Branch Banking Operations, or similar field.
• Bachelor's degree or equivalent experience required.
• Previous leadership experience required.
• Advanced to expert knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Advanced to expert knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Strong leadership experience managing and developing large groups of employees.
• A strategic mindset, with the ability to connect effective development initiatives with business needs. Ability to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally.
• Ability to effectively manage large staff, multiple projects with deadlines, and budget constraints.
• Expert speaking and writing communication skills.
• Occasional travel required.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation