POSITION: Box Office Manager

DEPARTMENT:  Box Office

REPORTS TO: Director of Finance

FLSA STATUS: Salaried, Exempt

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Box Office Manager at the Denny Sanford PREMIER Center. The Box Office Manager oversees the daily operation of the box office, including ticket sales, event builds, and supervising box office staff members, along with the duties described below.

Essential Duties and Responsibilities:

• Directs and oversees the internal control of daily operations as outlined in the ASM Global Box Office Manual
• Coordinates all event information between the promoter, facility personnel, and the ticket company in a timely manner.
• Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
• Builds and modifies all computer ticket events and issues computer access codes to facility management.
• Coordinates the house scale for all ticketed events.
• Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
• Monitors daily ticket sales for all upcoming events and communicates information to the promoter representative.
• Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
• Prepares and presents the final box office statement for settlement of each event.
• Responds to customer complaints and service requests to maintain a positive rapport with the patrons.
• Establishes files on each event that consist of seats on-hold for the building and promoter, comp ticket vouchers, event audits, and ticket inventory schedules.
• Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
• Assists or sells tickets as needed. Adheres to ticket selling procedures – maintaining correct ticket count and accepts payment.
• Opens and closes ticket window as required.
• Maintains accurate record of daily balance of cash received, tickets sold, and change bank/vault.
• Fills reservations for seats by mail, handles Will-Call window, or other related duties as assigned by supervisor.
• Efficiently answer questions concerning prices, seating, events, and upcoming events.

SUPERVISORY RESPONSIBILITIES:

• Managing responsibilities include overall direction, coordination, and evaluation of these above-mentioned functions with Box Office staff members.
•  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience with ticketing systems such as TicketMaster and Archtics preferred.

Education and Experience:

• Bachelor’s degree preferred & 2 years related experience, or equivalent combination of education and experience.
• Prior customer service experience required; prior accounting experience preferred.
• Box Office experience and supervisory experience strongly preferred.

Skills, Abilities, and Physical Demands:

• Ability to work extended and/or irregular hours including nights, weekends and holidays, as needed.
• Ability to work independently, exercising judgement, and initiative.
• Excellent communication, problem solving, and organizational skills required.
• Knowledge of accounting procedures, including record keeping and reconciliation.
• Ability to supervise and schedule staff.
• Excellent customer service & public relations skills.
• Must be able to speak, read, and write English.
• Must have a professional attitude and appearance.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Kayla Gunderson

Denny Sanford PREMIER Center

1201 N. West Ave

Sioux Falls, SD 57104

Applicants that need reasonable accommodations to complete the application process may contact 605-367-7288.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.