Job Title:

Solution Consultant

About Trellix:

Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform’s open architecture and broadest set of native security controls across endpoint, email, network, cloud, and data security integrates with over 500 third-party tools to create multi-vector, multi-vendor event correlation and context to speed up investigations. The Trellix Advanced Research Center provides an additional layer of protection by continuously informing the platform on the latest threat actor TTPs (techniques, tactics, and procedures) and recommendations from millions of global sensors. Trellix and an extensive partner ecosystem accelerate technology innovation and empower over 40,000 business and government customers to build confidence in the protection and resilience of their operations. Learn more at Trellix.com.

Role Overview:

The endpoint security solution consultant will work with the customer and diverse stakeholders throughout the customer organization to create technical project plans, schedules, test plans, deployment plans, and migration plans to evolve the customer’s systems to the next generation capabilities.

Candidates should have experience in large-scale operational environments focusing on cyber defence along with experience performing incident analysis, developing defensive capabilities, and designing and implementing security solutions.

• You will be responsible for overall customer experience and successful delivery of services.
• You will build and maintain strong customer relationships.
• You will serve as a cyber systems engineering subject matter expert and trusted advisor.
• You will lead the service delivery process from a technical perspective, including planning, risk management, development of technical documents, stakeholder communication, system testing, and execution.
• You will coordinate and collaborate with cross-functional teams within Trellix and with the customer organization.
• You will serve as a customer advocate capturing and responding to inquiries, concerns, and feedback.
• You will ensure compliance with policies, processes, procedures, and quality standards.
• You will assist in the development project plans, schedules, other project management artifacts.
• You will assist with creating and delivering recurring presentations describing project plans, activities, and status updates.

About You:

- You are self-motivated and passionate about cybersecurity and information technology.
- You have experience with enterprise network technology planning, deployment, user migration and operations.
- You have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- You have demonstrated technical proficiency in cybersecurity operations, cybersecurity engineering, systems engineering and/or Windows and Linux systems administration.
- You have experience with Trellix Endpoint Security (ENS), e Policy Orchestrator (ePO), Trellix App/change control Trellix Forensics.
- Your background includes 5+ years in a technical capacity.
- You hold a B.S. or higher in a related technical field (i.e., computer science, Information technology, or engineering).
- You have the aptitude and ability to develop expertise with Trellix products.
- You have familiarity with cyber threat identification, management, mitigation, and response strategies.

About the Role:

- You will work full-time, on-site at a customer location.
- You will work with a group of customer organizations to deploy, integrate, and operationalize Trellix’s Endpoint Detection and Response capabilities across a broad enterprise.
- You will write technical documentation and briefings.
- You will lead and/or participate in technical exchange meetings.
- You will collaborate with end users as well as inter-agency, intra-agency, and internal Trellix stakeholders.
- You will develop engineering artifacts such as system design diagrams, data flow diagrams, test plans, test reports, etc.
- You will lead or participate in development testing, debugging, pre-deployment testing, and post-deployment testing.
- You will lead or participate in certification and accreditation and/or access and authorization processes.
- You will lead or participate in deployment planning and execution.
- You will analyze technical/integration requirements and develop technical solutions for Customer review and consideration, and once approved, integrate into the customer's infrastructure.
- You will lead or participate in system configuration, tuning, and policy development.
- You will lead or participate in the development of standard operating procedures (SOPs) and playbooks.
- You will monitor and manage system health, status, availability, and functionality.
- You will report on technical problems, operational problems, and end user/customer feedback.
- You will analyze data and provide recommendations for solutions to operational and/or technical problems.
- You will lead or participate in technical troubleshooting efforts and problem resolution, including assessment, hands-on tasks, log reviews, performing triage tools, reviewing product documentation, and communicating with product support and development

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.