Skill required: Employee Services - Customer Care
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:6 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management Activities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty.
What are we looking for? HR Transactions / Workforce Data Administration Mandatory HR Systems - Workday and ServiceNow Preferred MS Office Mandatory Email Writing Skills Mandatory Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change) Mandatory Verbal Communication : Sentence Mastery, Vocabulary,Fluency,Pronunciation Mandatory Excel knowledge - pivot tables, ability to slice & dice data, read and infer data Mandatory Customer Service Skills Mandatory Total Years of Role Specific Experience 3+ years of HRO Experienceas a Team lead
Roles and Responsibilities: Team Development — Merged & ShortenedEnsure that the Team is adequately staffed with the right skills and liaise with OADM, Accenture Leadership, Recruitment and IJP Teams; provide team members with a clear sense of direction, understanding of responsibilities, career planning and succession planning; ensure team is aware of Goals, performance evaluation, and able to explain the process.Ensure a robust measurement system for performance evaluation, recognizing accomplishments, and ensure performance scorecards with regular 1-0-1s; execute the process accurately and timely as a hands on processor.Conduct/Support Training for regional teams and on-board new team members on Controls & Compliance, Business Continuity Plans, process analysis and customer service; has enough knowledge to evaluate random cases processed by the team and evaluated by the SMEs; has relevant excel skills to read, massage, infer data; understands volumetric data for the team.Enhance team moral and engagement through bonding activities, liaising with local PPA’s and Human Resources Team; retain talent and establish growth path, liaising with local Human Resources; act as escalation and resolution point for people related queries and critical issues.Team alignment and work allocation within Team; works with supervisor in understanding the forecast to ensure appropriate staffing; communicates clearly and concisely using appropriate detail, terminology and style.Operation Management — Merged & ShortenedIn-depth understanding of processes across geographies, meeting requirements (timelines, quality, costs) and completing tasks on time and error free; drive Operational Excellence within Team and support DE Focal, liaising with Business Transaforation and Delivery Excellence Team.Raises quality and/or scope issues, streamlines decision-making processes,

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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