Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Overview: 

We are seeking an experienced ServiceNow CMDB& Discovery lead to join our team. The lead will be responsible for partnering with stakeholders to deliver all aspects of Configuration Management Database (CMDB) including Discovery, Service Mapping and Common Service Data Model (CSDM) implementation and adoption. The individual will also be accountable for delivering relevant integrations for CMDB. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, Configuration Management process and its interdependency with Digital & IT processes.

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team! 

Key Responsibilities:

• Develop and maintain a roadmap for Service Configuration Management process and ServiceNow capabilities that aligns with the organization's overall IT strategy and business objectives.

• End-to-end accountability for delivering enhancements including development, testing, coordination, training, and OCM while partnering with relevant stakeholders.

• Partner with stakeholders to deliver ServiceNow outcomes for Configuration Management process.

• Lead the design, development, and implementation of ServiceNow Discovery, Service Mapping and all CMDB specific solutions that meet business needs and drive operational efficiencies.

• Collaborate with cross-functional teams to ensure that BMS CMDB is integrated with other IT systems and processes.

• Oversee the Discovery process, ensuring comprehensive coverage of all relevant IT assets and services

• Develop and maintain CMDB metrics and KPIs to measure the effectiveness of CMDB and identify areas for improvement.

• Incorporate user feedback and user centric design principles to enhance the overall user experience.

• Stay up to date on CMDB trends and best practices to ensure that the organization is leveraging the latest innovations and technologies.

• Provide well-defined user stories, acceptance criteria, and functional specifications to the development team.

• Review and approve testing strategies to ensure the quality, accuracy, and security of developed features.

• Conduct user acceptance testing to validate that the delivered features meet requirements.

• Collaborate with process owners who depend on CMDB to identify and prioritize updates to the CMDB as well as for training to drive successful product launches and user adoption.

• Ensure Data integrity and compliance standards are maintained by partnering with stakeholders in Quality Assurance & IT Validation Services.

• Develop training materials and support end-users in effectively utilizing the solutions.

• Lead configuration managers and discovery team to increase data accuracy of the CMDB and drive adoption of configuration management practice.

Qualifications: 

• Requires deep expertise in own functions, typically gained through a university degree and 8-10 years of experience.

• Strong understanding of Service Configuration Management process and ServiceNow platform capabilities.

• Demonstrated commitment to customer experience and success – ability to simplify experiences and deliver outcomes for the business and your customers.

• Demonstrated growth mindset with a willingness to learn, adapt, embrace feedback, and continuously improve.

• Partners with stakeholders & customers to shape their goals and objectives.

• Strong understanding of ITIL, ITSM processes and ServiceNow platform capabilities

• ServiceNow certifications (e.g. Certified System Administrator, Certified Implementation Specialist) are a plus.

• Recommends course of action to achieve results. Responsible for the direct management of a team including results/outcomes, goal setting, performance management, coaching.

• Has significant input into decisions related to hiring, performance reviews, promotions, and compensation actions.

• Leads a team/functional group to solve problems/create deliverables; structures the work of the team for maximum efficiency and manages to completion.

• Lead business partner (client relationship manager) with function or geography. Typically, accountable for successful management of a team delivering key projects or processes.

• Occasionally influences at the senior leadership level. May need to persuade leaders to adopt a differing point of view. Maintains composure in the face of stressful situations or difficult conversations. Ensures project completion on time; manages key stakeholders.

• Creates and communicates work product that clearly conveys project status or problem and proposed resolution including solution and courses of action.

• Influences internal and external stakeholders to ensure operational decisions and business requirements have a positive impact on the function and BMS. Directs external vendors tactically, provided some strategic input to vendors on services delivered. Recommends pursuing actions based on impact on people, technology, structure, and/or workflow.

• Initiates challenging opportunities that build strong capabilities for self and team.  Develops and implements proactive approaches to new technologies and processes.

• Leads complex initiatives related to continuous improvement or development of new approaches/technologies within or across functions or departments. Takes necessary risks to test and advance innovative processes and approaches.

• Critically evaluates and interprets current trends. Contributes to vision for functional / regional / departmental strategy.

• Synthesizes the data and analysis of team to find solutions to overall problem with consultation of functional leadership. Employs a broad knowledge base of technologies and approaches to solve complex and novel problems. Recommends course of action to achieve desired results.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.