We are seeking an Assistant Manager to oversee daily healthcare claim processing, provide training for sales and internal teams, and manage customer complaints effectively. This role ensures operational excellence, compliance, and contributes to customer satisfaction while supporting team development.

Position Responsibilities:

• Review and assessment of healthcare claim cases to ensure accuracy and compliance with policy guidelines

• Manage daily healthcare claim processing to ensure accuracy and timeliness.

• Conduct training sessions for sales and internal teams on claim processes and healthcare knowledge.

• Handle and resolve customer complaints related to healthcare claims.

• Collaborate with internal stakeholders to improve workflows and resolve complex issues.

• Monitor compliance and maintain accurate documentation for all claim activities.

Required Qualifications:

• Minimum 3–5 years of experience in healthcare claims or insurance operations.

• Strong understanding of medical terminology and healthcare processes.

• Bachelor’s degree in healthcare

• Proficiency in MS Office

• Experience in team training and complaint resolution.

Preferred Qualifications:

• Excellent communication and leadership skills.

• Ability to work under pressure and meet deadlines.

• Knowledge of regulatory compliance in healthcare claims.

• English proficiency for reading medical documents is an advantage.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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