Job Description:

Special Services Technician
 

Location: Buchanan, NY

Pay: $20 - $25 / hr (depending on experience)
                                            
POSITION PURPOSE

The Special Services Technician is responsible for evaluating and administering special services for residential and commercial properties to include mold abetment, airduct cleaning, rodent 10 exclusion, dehumidification, disinfecting, insulation, or reconstruction services. The Special Services Technician position provides the vital link between our company and our clients through exceptional customer service. Overall, the Technician will spend the day helping other people in the community by solving their pest challenges, improving their homes and businesses for a healthier environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Administers contracted services for customers to include mold abetment, airduct cleaning, rodent exclusion, dehumidification, disinfecting, insulation, or reconstruction services.
• Accurately complete required paperwork in a timely matter.
• Communicate with customers to ensure satisfaction and discuss additional special services they should consider purchasing.
• Build long-term relationships by offering a wide range of customized solutions to meet their needs.
• Partner with Wildlife Services technician for Wildlife trapping & removal, exclusion & preventative services.
• Partner with Canine handler for bed bug evaluation and services.
• Perform damage repair services that may have occurred from wildlife or other infestations.
• Seek to solve existing pest problems and recommend corrective and preventative measures.
• Operate and maintain service vehicles and equipment.
• Customer Experience – Build customer relationships through friendly, helpful, and courteous behavior during service visits.
• Continuous Learning – Become knowledgeable in the array of available Pest Control and Special Services products and services through provided, paid training.
• Stay current on the latest developments, trends, technology, and regulations in the pest control industry.
• Participate in employer-provided training on new methods, products, and services in pest control services.
• Obtain and maintain licenses/certificates required by federal, state, and local regulations funded by JP McHale.
• Maintain proficiency in all organizational safe working policies and practices.
• Performs miscellaneous job-related duties as assigned.

QUALIFICATIONS

Required Skills/Abilities:

• Knowledgeable about company’s products and services, and customer-related policies.
• Strong communications skills.
• Organizational skills, ability to multitask.
• Strong problem solving and solution identification.
• Ability to collaborate with all departments and employees within the organization.

• Strong customer service skills.
• Ability to work in self-directed conditions after a training period.
• Ability to work in a team
• Ability to work both indoor/outdoor in all weather conditions
• Computer literate, ability to use smart phones (apps and emailing)
• Utilize protective safety equipment as required
• Possess a valid NY State driver’s license.
• Must have 3 years of driving experience to drive a company vehicle.
• Handyman skills and basic carpentry skills
• Proficiency with window replacement, vinyl/aluminum siding installation, and use of an aluminum break.
• Must feel comfortable working at heights on a ladder/scaffold and on a roof.

Education and Experience:

• High School Diploma or GED
• Experience with PestPac Software a plus
• 0+ Years background in Pest Control, Termite, and/or Wildlife control

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

• Movements frequently and regularly required using the wrists, hands, and/or fingers.
• Reaching with hands and arms, climbing, kneeling, crouching, crawling, etc.
• Average, ordinary, hearing, speaking, and visual acuity necessary to prepare or inspect documents or operate machinery.
• Ability to perform repetitious duties, including lifting, bending, sitting and standing for long periods of time.
• Ability to climb ladders and navigate through attics and crawl spaces.
• Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 - 60 pounds and heavier weights with the proper equipment.

WORKING CONDITIONS

• Employees work indoors and outdoors and are exposed to pesticides, dust, mechanical hazards, and moving objects or other vehicles. May be exposed to cold and hot temperatures, and inclement weather conditions.
• May be exposed to allergens, such as mold, dust, pets, pollen, etc.