Posted:
6/26/2024, 5:00:00 PM
Location(s):
Chicago, Illinois, United States ⋅ Illinois, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Who we are
Our mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.
Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.
What it’s like to work here
At FHLBank Chicago, we bring people together. Our regular All-Staff meetings keep employees informed and our values drive the work that we do. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Through our Office of Diversity, Equity and Inclusion (DEI), we host signature and employee-led events to celebrate our differences and learn from each other and identify volunteer opportunities to strengthen our communities; and Employee Resource Groups (ERGs) and culture teams create connections around shared interests and experiences. We offer live and on-demand professional development opportunities to grow your skillset and your career.
What You’ll do
In this role you will be responsible for managing the staff and day-to-day functions of the Application Support Team. This role will oversee the availability of the Bank's applications through providing 24/7 support. This individual will be accountable for formulating standards and procedures, analyzing workflows, establishing team priorities, and setting achievable deadlines.
The Lead Application Support Specialist will apply effective communication skills, team building, conflict management, problem-solving skills, and knowledge of best practices to motivate and provide technical mentorship to team members and to establish themselves as a trusted advisor to stakeholders.
How you’ll make an impact:
What you can expect:
What you’ll bring:
The Perks
At FHLBank Chicago, we believe in rewarding our high performing workforce. We offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Our retirement program includes a 401(k) and pension plan. Our wellbeing program supports employees at work and in their personal lives: Our generous PTO plan provides five weeks of vacation for new employees and 11 paid holidays per year; our Lifestyle Spending Account provides an annual stipend for employees to support wellbeing activities; and our central downtown location at the Old Post Office provides easy access to public transportation and breathtaking views from our award-winning rooftop. Step into a brighter future with us. #LI-Hybrid
Website: http://www.fhlbc.com/
Headquarter Location: Chicago, Illinois, United States
Employee Count: 251-500
Year Founded: 1932
IPO Status: Private
Industries: Banking ⋅ Financial Services ⋅ Lending