You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Responsibilities

• Provide quality services in processing policy changes and handling inquiry within the service standard

• Deliver quality outputs on process enhancement and service initiatives within scheduled timeline

• Support channels with close relationship to resolve problems for business growth

• Process policy alternations and handle inquiry for different nature of requests

• Participate in company and departmental initiatives on user requirement, clarification and user acceptance testing

• Update procedure manual / forms and conduct training for the changes to related stakeholders

• Complete ad-hoc tasks assigned from supervisor from time to time

Requirements

• University graduate

• At least 4 years of working experience in life policy administration, including solid exposure in project and process enhancement execution

• Professional qualifications such as LOMA is an advantage

• Proficient knowledge across products, investment-linked policy is an advantage

• Good problem-solving skill in identifying deficiency and preparing user requirements for process improvement

• Good team player with excellent interpersonal skill

• Good communication skills in written and spoken languages, Mandarin is a must

• Hand-on PC skill in using MS office and Chinese Word Processing

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:

Customer Service / Operations

Posting End Date:

09/10/2024