It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Essential Functions

• Review delinquent accounts and initiate collection actions based on due dates.
• Prepare a weekly report on accounts overdue by 60 days for review with the Credit Supervisor.
• Assist in preparing various financial reports, including cash forecasts and A/R status updates.
• Keep a log of customer contact details in the master record.
• Document all collection activities, including calls and emails, to track efforts in resolving debts.
• Schedule follow-up calls and manage returned mail.
• Resolve discrepancies and research disputed account balances, correcting any errors promptly.
• Provide requested documentation, such as invoices and delivery proofs, to customers.
• Notify relevant sales personnel about accounts nearing credit hold status, explaining the reasons and required actions.
• Research customer websites and payment portals to ensure invoices are sent and track payment statuses.
• Inform the Credit Supervisor of any accounts that might be classified as bad debt.
• Review cash receipts daily to avoid contacting customers about paid items.
• Place accounts on credit hold per policies and inform all necessary personnel.
• Maintain accurate customer information and update records as needed.
• Follow all Credit and Collection Policies and maintain confidentiality regarding customer financial details.
• Prepare export documentation for shipments as needed.
• Verify shipments against Denied Party Lists before dispatch.
• Check product licensing and assign appropriate codes for export documents.
• Assist with special projects and train other Credit staff as required.
• Perform other duties as assigned by the Credit Supervisor or Director.

Qualifications

• High School Diploma or equivalent; college education or credit certification preferred.
• At least 2 years of experience in accounts receivable or credit and collections, ideally in commercial credit.
• Knowledge of Fair Debt Collection Act, antitrust laws, and relevant state and federal laws.
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with SAP and PowerPoint is a plus.
• Strong communication skills, both written and verbal.
• Organized, able to meet deadlines, prioritize tasks, and work independently.
• Reliable, self-motivated, and quick to learn, with a positive attitude.
• Ability to collaborate with sales personnel effectively to maximize collections while minimizing risks.
• Diplomatic, with a courteous phone demeanor.
• Maintain confidentiality regarding sensitive customer information.

Physical Requirements and Work Environment

• Work Schedule: Generally 8-hour days, 5 days a week, with on-call duties on a rotating basis.
• Sitting/Standing: Primarily sitting (about 90% of the time), with occasional standing, bending, or stooping.
• Manual Dexterity: Must operate office equipment like phones, computers, and filing systems.
• Lifting/Carrying: Frequent handling of papers and files (up to 3 lbs); occasional lifting of items up to 30 lbs.
• Pushing/Pulling: Must manage heavy file cabinet drawers.
• Stress Management: Ability to handle the pressures of collection calls and fast-paced work environments while remaining alert and focused.

Madix Inc. is an equal opportunity employer.

Benefit Details

• Group Health Insurance
• Company Paid Group Term Life
• Dental, Vision, Short Term Disability, Long Term Disability, and Critical Care
• 401k – Eligible day one of employment (Contributions can be from 1% to 50% of salary. Company match of up to 4% quarterly based on safe harbor election)
• Holidays – 9 per year (Eligible after 30 days of employment)
• Vacation time
• Educational Assistance
• Employee Assistance Program
• Onsite Clinic – Free medical visits
• Safety and Attendance incentives
• Employee Appreciation Days

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!