‘ARE YOU 'CUSTOMER FOCUSED & TEAM PLAYER'

WE LIKE THAT ABOUT YOU

Sandvik is a global, high-tech engineering group, providing front-line products and services for the mining and construction industries. The Sandvik Group has been in operation since 1862 and today employs some 40,000 people, working in approximately 160 countries. Our diverse solutions delivered by our highly qualified and proficient employees enhance our customers’ productivity, safety and their profitability.

We are now recruiting for a Permanent Outbound Planner (Hybrid) based in our Dublin office.

Job Title: Outbound Planner

Job Purpose

Outbound Planners manages all activities for the customer. This includes managing internal customer and supplier relationships, order flow, and all other requests from the customer. Outbound Planners are responsible daily and monthly KPIs with a focus on continuous improvement. This a customer focused role.

Responsibilities:

• Daily management of orders, managing stock orders that do not process automatically, and expediting non-stocked items to meet customer orders.
• Resolve daily issues related to processing orders (e.g., suspended, superseded, address issues, or items held due to process restrictions).
• Manage all requests and complaints daily through the workflow system.
• Manage logistics performance KPIs to the customer, including monthly meetings to review performance, data analysis on customer issues, and acting as the backline representative for all supply chain issues into the sales areas.
• Regular review of systems issues related to outbound orders (e.g., lost inbound orders, customer maintenance, or resolving system misalignments).

Activities:

• Daily release of customer orders, including the management of auto, mass, and manual release orders.
• Daily review of suspended orders and execute cancellation of orders based on customer requests.
• Work with Inventory, Purchasing, or Warehouse teams to source items.
• Resolve order issues like incorrect addresses, shipping instructions, documents requirements and other freight related challenges.
• Order Aging Management:
• Resolve any allocation problems daily, specifically suspended orders or cycle count problems.
• Daily review and resolution of outstanding orders where source change is required.
• Review and resolve LPS tickets relating to expediting of orders, shipment discrepancies, etc., on a daily basis.
• Review Unit Down Orders and expedite accordingly daily.
• Regular communication to internal/external customers regarding progress on all open orders.

Your profile

• Minimum of 2 years’ experience in a similar position in Warehousing/Distribution/Supply Chain environment.
• Experience in managing internal and/or external customer accounts.
• Focused on achieving Teams and Organizational Key Performance Indicators (KPIs). 
• Good working knowledge of International Trade and Freight processes.
• Prior exposure to ERP and data warehouse systems required.  SAP S4 Hanna an advantage.
• Proficient in Microsoft office and Power Bi.
• Proven ability to work efficiently within a Distribution Service environment and complete duties in an autonomous manner.
• Proven ability to effectively communicate, liaise and negotiate with a range of stakeholders.
• Positive attitude and willingness to learn.
• Strong and proven focus on business and process improvement.
• Excellent written and oral communication skills.
• Able to adapt to change.
• Lateral thinker and problem solver.

What we offer:

• 22 days annual leave
• 4 Company Days
• Defined Contribution Pension
• VHI Health Insurance
• Life & Disability Insurance
• Health & Wellbeing Initiatives – gym membership, wellbeing seminars, bike to work scheme
• Flexible start & Finish times
• Hybrid working

Sandvik Mining and Rock Solutions

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, service and technical solutions for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2021, sales were approximately 41 billion SEK with about 15,500 employees within continuing operations.

A glimpse of our culture  

At Sandvik, we’re tech driven, innovative and entrepreneurial! For us, success is a team effort - we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. We also give you the freedom to find that perfect mix between work, family life and interests. Visit our stories hub, LinkedIn or Facebook to get to know us further. 

Diversity, Inclusion & Sustainability

Sandvik has a developed belief in conducting our business in a sustainable and responsible manner, both for our employees and the environment, wherever in the world we operate.

Our high ethical standards determine our policy of putting Safety at a premium, acknowledging and respecting the communities and giving due consideration to the environment in the areas we operate.

These core values, to prioritise the safety and well-being of our employees, are the foundation of how we work today. We also recognise the importance on inter-personal relationships and how those based on honesty, respect and trust, enhance our working lives and help each other’s growth and career development.

Equality of opportunity is fully supported and endorsed as an employer by Sandvik, while also welcoming the additional strength that diversity brings, by providing a work environment where everyone is included, treated fairly and with respect.

Location: Dublin, Ireland

Other considerations:  Weekend working maybe required

Reporting to: The Order Management Manager

How to apply? Interested in the challenge? Please apply directly at https://www.home.sandvik/career

Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilise, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.

The closing date for applications is the 31st July 2025.

Applicants must be eligible to work in the EU or hold a valid permit to work in the EU.