We are currently seeking a customer service professional for a part time opportunity to work across our Murray Bridge and Mount Barker branches.

Rosters are predetermined. Please ensure you are available for the following roster before applying:

Permanent Part time, 32.5 hours/week:

• Monday to Friday: 9.15am to 4.30pm

No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.  
 

Our Murray Bridge branch is a Multi-Channel Branch!

• Between 9:30am-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.  
• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.  

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

More specifically, you will: 

• Assist customers with general banking transactions, answering questions and queries  
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels 
• Work with customers to use our in-branch technology and digital banking options    
• Complete Financial Health Checks to assess customers’ financial needs  
• Process applications for personal loans, credit cards and associated products    
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement  
• Be provided with continuous training and development to support your career aspirations  

  

We’re interested in hearing from people who have:     

• A passion for delivering outstanding customer service with every interaction  
• The ability to have great conversations and confidence to ask challenging questions   
• Problem solving attitude and curiosity in finding the right solutions
• Willingness to be flexible with work hours   
• An open approach to learning new things and goal oriented  
• An ability to work collaboratively as a team to deliver a seamless customer experience  

  

 Don't wait, apply today!  

  

What’s Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying.  

Advertising End Date: 27/08/2024