What will be your role?

We are seeking a highly qualified Channel Sales Support Coordinator to join our team. In this position, you will play a critical role in providing valuable support to our EMEA Channel Sales representatives and effectively responding to customer and prospect queries.

The ideal candidate should possess extensive experience in channel sales and customer service, with a deep understanding of best practices in both areas. You should have the ability to analyze and interpret sales metrics, demonstrating a goal-oriented mindset. Strong teamwork and interpersonal skills are essential for success.

By utilizing your expertise, you will contribute to the development and maintenance of positive customer relationships, whilst ensuring the smooth operation of our sales team. Join us and make a significant impact on our sales efforts and overall business success.

What will be your responsibilities?

Sales Support:

• Managing the correspondence between the sales team and their clients

• Providing troubleshooting assistance for customer orders, account statuses, and relevant problems

• Order booking validation tasks:

  • Ensuring order details match T&C, and validating all information (DOA, etc.)

  • Checking billing method, credit status, and limit

• Sales process optimization: identifying and fixing inefficiencies in regular procedures to improve efficiency

• Contributing to the achievement of overall sales goals and business objectives by providing valuable support and insights to the sales team

• Keeping track of sales targets

• Providing data and guides to help the sales team

• Developing and monitoring key performance indicators

• Managing sales tracking tools and reporting on important information

• Suggesting sales process improvements and automating where possible

• Keeping record of sales trends and staying informed about competitor activities and market dynamics to identify opportunities and threats that may impact sales performance

• Other ad-hoc support tasks and exercises as per business requirements

Teamwork and Interpersonal Skills:

• Collaborating effectively with colleagues and stakeholders across different departments to ensure alignment and cohesion in sales activities

• Communicating openly and professionally with colleagues, sharing insights, best practices, and feedback to foster a supportive and collaborative work environment

• Demonstrating strong interpersonal skills in interactions with colleagues to build trust and rapport

What profile do we need?

• Hands-on experience with ERP and CRM systems

• Proficiency with MS Office Suite, particularly MS Excel

• In-depth understanding of sales principles and customer service practices

• Excellent communication skills

• Analytical and multitasking skills

• Teamwork and motivational skills

• Multi-cultural experience

Competencies:

• Time management

• Communication

• Problem solving

• Teamwork

• Customer relationship management

• Sales pipeline management

• Sales strategy

• Active listening

• Attention to detail

• Collaboration

• Organization

Education and Experience

• Advanced English speaker

• 3+ years of experience as a Sales Support Specialist or Sales Support Associate

What we offer

Johnson Controls offers an attractive remuneration package according to your qualifications and experience. You can enjoy a range of social benefits such as life and accident insurance, and the possibility of opting for Flexible Remuneration, which allows you to obtain external services at agreed prices with important tax exemptions by hiring medical insurance, nursery checks, and food tickets.

In addition to our salary policy, we offer job stability, continuous training, the possibility of professional development, and an excellent working environment. Working with us, you will be part of a global company that embraces diversity, rewards a job well done, and inspires people to achieve their best. In an environment that is constantly evolving, we will provide the pillars for you to develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we.

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