Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe's

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team 
Enterprise Issue and Support is primarily in charge of proactively monitoring item sellable status and item health across multiple channels such as inventory, availability, out of stock, Updating Primary indicator for an item and constant investigations on Dropped Items and execution of Tier 1 Event reports. Increase efficiencies by resolving urgent and general barcode issue, faced by the stores, and monitoring the Item mailbox and by partnering with onshore partners providing 12 hours of support daily through the week.

Job Summary

The Associate Analyst, Enterprise Issue and Support team is predominantly responsible for proactive monitoring of item sellable status and item health across multiples channels like such as inventory, availability, out of stocks, Updating Primary indicator, flag flip for an item and constant investigations on Dropped Items and execution of Tier 1 Event reports. Increase efficiencies by resolving urgent and general barcode issue, faced by the stores, and monitoring the Item mailbox, running the store reports and by partnering with onshore partners providing 12 hours of support daily through the week. Additionally, it manages enterprise item rationalization which includes assortment clean up and data sanctity.

Roles & Responsibilities: Core Responsibilities:

• Executes all formal CRM related issue.
• Serves as a subject matter expert for all internal or external initiatives regarding Item integrity.
• Assist with troubleshooting & perform root cause analysis on items dropping of site.
• Support product launches by collaborating with operations teams.
• Extend support Tier 1 events.
• Execute all merchant facing activities around item like brand launches. Strategic events etc.
• Executes all formal item lifecycle processes and identifies process improvement opportunities.
• Supports in the execution of efforts to put new processes in place to enhance Lowe’s ability to maintain the library and overall health of items.
• Responsible for understanding the merchandising process and causes/reasons for item status changes as well as other actions taken against items related to pricing/markdowns, promotions, inventory availability, and fulfillment.
• Partner with SSC - B (Bangalore) and SSC - M (Mooresville, US) teams.
• Able to create and modify SQL queries.
• Identifying the efficient ways of working and automating the reports.
• Partner with an offshore team to execute item lifecycle management activities.
• Partners with the right teams for any issues needing resolution.
• Ability to deliver right at first time and adapting to the changes.
• Diligently following the process/procedures.
• Ability to learn new skills as per the job requirement and provide innovative solutions to the requirements received.

Years of Experience

• 1-2 Years - Experience in product data management or retail industry.

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

• Bachelor's Degree

Skill Set Required

Primary Skills (must have)

• E-Commerce knowledge
• Retail Merchandising / Vendor or Supplier Management.
• Strong Analytical & problem-solving/Troubleshooting skills.
• Excellent communication skills.
• Process automations & improvement Skills.
• Data Validation/Analysis

Secondary Skills (desired)

• Item product Life cycle
• Time Management
• AI utilization

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.