Posted:
12/17/2025, 4:55:06 PM
Location(s):
Ho Chi Minh City, Vietnam ⋅ Ho Chi Minh City, Ho Chi Minh City, Vietnam
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
IT & Security
Service Operations & Incident Management
Receive, log and track issues and requests through the internal ticket / incident system.
Provide first- and second-line support for IT services and infrastructure used by end users.
Escalate issues to appropriate technical teams for timely resolution and monitor case progress.
Manage personal caseload, including follow-up on pending and aging cases.
Provide clear and concise updates on incident / request status to users and the leads.
Infrastructure & Network Support
Assist with implementation, monitoring and maintenance of office IT infrastructure (network, security, communication, workplace systems…) in line with standards and procedures.
Help maintain and monitor infrastructure services to ensure stability and adherence to agreed service levels.
Coordinate and liaise with relevant internal teams and service providers for infrastructure management and issue resolution.
Participate in periodic checks and business continuity / BCP activities related to infrastructure and connectivity as required.
Asset Management
Support IT asset management activities: recording, tracking and updating information for IT equipment and related components.
Help manage equipment inventory and spare parts to ensure readiness for replacement.
Liaise with vendors and users for purchasing, repair, maintenance and warranty services of IT-related items.
Support onboarding and offboarding processes from an IT perspective (provisioning, access, return and reassignment of assets).
Documentation, Reporting & Continuous Improvement
Create and update IT procedures, user guides and FAQs to keep documentation accurate and current.
Prepare simple daily/weekly reports or summaries on tickets, common issues and operational status as requested.
Work with business, product and technical teams to resolve issues and contribute to improvements in processes, services and user experience.
Share good practices with other team members to enhance the quality and efficiency of support services.
Job Qualifications
Degrees in Information Technology, Computer Science, Telecommunications or related field (or equivalent practical experience).
Around 1–2 years of experience in IT operations, IT support, service desk or infrastructure support.
Knowledge, Skills & Abilities
Broad general knowledge of:
End-user operating environments and workplace applications.
Infrastructure concepts: networking, connectivity, security, compliance…
Strong analytical and problem-solving skills; able to manage a diverse range of support issues.
Good written and spoken communication skills; able to explain technical concepts to non-technical users.
Professional attitude; able to interact with stakeholders at different levels and work effectively in a team environment.
Ability to handle multiple tasks and work under pressure while remaining calm and focused.
Able to work independently with minimal supervision and take ownership of issues within scope.
Good organisational and documentation skills.
Experience using ticket / incident / change / risk management systems.
Certifications such as CompTIA A+, CCNA or ITIL Foundation are preferred but not mandatory.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing