A Partner Support Specialist is responsible for providing dedicated support to a company's external partners, addressing their inquiries, troubleshooting technical issues, resolving concerns, and maintaining strong relationships to ensure successful partnership outcomes, often acting as a liaison between the partner and internal teams to facilitate smooth operations and achieve mutual goals.

Key Responsibilities:

Partner Onboarding: Assisting new partners with the integration process, providing training on company products, services, and partner portal functionalities.

Issue Management: Receiving and managing partner inquiries, complaints, and feedback, escalating complex issues to relevant internal teams when necessary.

Knowledge Base Maintenance: Contributing to and updating internal knowledge base with partner-specific information, troubleshooting guides, and best practices.

Communication Management: Maintaining open and regular communication with partners via phone, email, and online platforms, providing timely updates and status reports on issues.

Relationship Building: Developing strong working relationships with partner contacts, understanding their needs and proactively addressing concerns to foster mutual trust and satisfaction.

Performance Monitoring: Tracking key partner metrics, identifying areas for improvement, and reporting on partner performance to internal stakeholders.

Partner Training: Delivering training sessions to partners on new features, updates, and best practices to maximize their utilization of the company's platform. 

Required Skills and Qualifications:

• Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets.

• Knowledge of industry-specific sales processes and best practices

• Experience with CRM systems like Salesforce, or similar platforms

• Excellent communication and interpersonal skills, with the ability to build rapport with diverse partners

• Problem-solving and troubleshooting skills with the ability to identify root causes and provide effective solutions

• Proficiency in customer relationship management (CRM) tools and ticketing systems

• Detail-oriented with strong organizational skills and ability to manage multiple priorities

• Ability to work independently and as part of a cross-functional team

• Knowledge of partner ecosystem dynamics and best practices for managing relationships

• Has experience delivering trainings

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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