At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Group Business Process Manager leads process design, implementation, and quality control monitoring using appropriate methods to identify opportunities, implement solutions, and measure impact across Marketing and Sales operations. Works on multiple large and highly complex projects for operational improvement and modernization and provides compelling business cases that improve profitability, enable scalable revenue growth, reduce costs, and streamline processes/systems to enhance service and data integrity. Works with teams across technology and the business segment to align strategic vision, governance, and performance monitoring frameworks and build requirements that support enterprise demand generation and lead management programs. Has expansive knowledge of site development, system development/implementation, automation, and continuous process improvement techniques.

Job Responsibilities

• Has understanding of how projects align to broader organizational goals, revenue outcomes, and business benefit. Is able to explain business benefit of projects and contributes to business case/feasibility development, including ROI considerations. Identifies and documents the impact of change, including process, policy, and system implications, and suggests policy, goal and rule changes. Provides executive leadership updates on projects, insights, and recommendations.
• Seeks out opportunities for increased system and process efficiencies, automation, and operational scalability and recommends improvements through implementation of more efficient processes, modifications of current systems, and implementation of new systems and technologies. Contributes to the strategic vision, including future-state workflow design, and ensures process and system alignment across platforms, policies, and operating models.
• Provides structure, feedback and direction. Creates clear and measurable goals. Holds self and others accountable. Mentors and contributes to organization’s body of knowledge on process design, modeling, execution, monitoring and optimization. Has autonomy over process design, modeling, execution, monitoring and optimization.
• Actively seeks out industry and business information. Understands how policies, systems and processes impact job performance and projects, including Marketing and Sales operations. Fosters business knowledge and understanding among managers, business analysts and project stakeholders.
• Maneuvers and mentors others through complex political situations effectively and quietly. Invests in stakeholder management and builds trust to gain stakeholder support. Brokers consensus among stakeholders with conflicting needs to support adoption of process and system changes.

Education and Work Experience:

• Bachelor's Degree and 7 years of related work experience
  OR a combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business, Finance or related field (Preferred)
• 7-10 years Related work experience (Preferred)
• Experience in telecommunications industry (Preferred)

Knowledge, Skills and Abilities:

• Change Management (Required)
• Process Improvement (Required)

Licenses and Certifications:

• Relevant certifications in Lean/Six Sigma, project management, CRM platforms, marketing automation, or change management are a plus

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $94,600 - $170,600

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ346022¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.