What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

LPL Financial is seeking an experienced AVP, Continuous Improvement to join our Frontline Transformation Strategy team.  This role will assist in business process improvement efforts across the firm and leverage initiatives to optimize cross-functional workflows while improving overall effectiveness of our processes. The ideal candidate will assist teams in applying process engineering principles to design optimized business processes leading to increased advisor experience (AX), reduced rejects and inbound Service Center calls which will materially reduce internal cost-to-serve metrics. The person would apply the best practices for business performance improvement and process design, is able to evaluate and assess gaps and opportunities and develop scalable outcomes.

In this position, the person will strategize with the business team to develop solutions with a focus on process improvement, automation, quality control, and scalability. The ideal candidate has the strong communications skills required to succeed as part of a dynamic cross-functional team.

Responsibilities:

• Research: Research and summarize best practice standards relevant to process management. Makes recommendations on appropriate solutions based on research.

• Root Cause Analysis: Ability to perform RCA to get at the underlying issue, then recommend improvements based on those findings. 

• Data Analysis: Identifies data source, gathers and analyzes data relevant to processes identified for process improvement initiatives. May recommend data requirements. Develop and evaluate metrics to measure process improvement outcomes and their alignment with strategic program objective.

• Process Recommendations: Prepares process recommendation documents, process maps, supporting metrics, business requirements and related impact analyses for less complex processes or for portions of larger or inter-related processes. 

• Change Management: Participate in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives.

What we’re looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 5+ years of experience with Voice of the Customer (VOC) and identifying both internal and external friction points experienced 
• Experience defining and analyzing processes using root cause analysis
• Experience working with cross-functional teams to deliver process improvements

Core Competencies:

• Creative, adaptive and an experienced practitioner; with a growth mindset and superior collaboration skills
• Able to create and stop and see the big picture while also rolling up the sleeves to "get into the details" as needed
• Superior communication and collaboration skills with the ability to communicate effectively at all levels of the organization; inclusive of written and verbal communications
• Ability to work with minimal guidance and supervision
• Experience in a fast moving, entrepreneurial environment
• Driven individual, always seeking to improve and grow a plus
• Handle pressure well; you will be working with the senior team on advancing initiatives based on the information and recommendation you provide.
• Collaborate with business teams to understand the current process, policies, and procedures
• Be a change agent to help the business move to understand how their processes impact the entire organization

Preferences:

• Bachelor Degree
• Lean Six Sigma Green Belt
• SIE and Series 7
• All Microsoft applications, particularly, PowerPoint, Visio, Word, Access, and Excel
• Understanding of LPL's technology suite
• Ability to leverage Medallia and other Voice of Customer tools

 

Pay Range:

$97,876-$163,126/year

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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