A fantastic opportunity has opened at CMC Markets for a Trade Support Analyst to join our London-based Institutional (CMC Connect) team.

This is a high-impact role supporting our Institutional client base across the full client lifecycle, from pre-sales testing and onboarding to ongoing trading facilitation and commercial configuration management. You will play a key role in ensuring seamless connectivity between institutional clients, third-party providers, and CMC’s internal technology teams.

Please note that this is an onsite role that will require you to work within our London office (near Liverpool street) 5 days on site per week.

Responsibilities:

• Partnering closely with the CMC Connect team to support global technical onboarding, UAT, and the launch of new processes, technology and products

• Supporting institutional electronic trading clients and maintaining connectivity across APIs, FIX, MT4/5 bridges and ECNs

• Managing and monitoring system configurations and back-office elements of the Institutional technology stack

• Collaborating with IT and key stakeholders to test and roll out enhancements across the development lifecycle

• Contributing to Institutional IT and product strategy, planning and delivery

• Supporting implementation of business controls around client setup and management

• Working closely with Business Operations on daily Institutional processes

• Building strong relationships internally and externally to ensure an exceptional client experience

​Requirements:

• Experience supporting an Institutional electronic trading business

• Knowledge of derivatives and institutional markets (preferred)

• Strong understanding of Web Services / APIs and FIX protocol (highly desirable)

• Experience managing business process change and technology implementations

• Commercial awareness with a strong client-service mindset

• Excellent analytical, problem-solving and reporting skills

• Strong communication and stakeholder management capabilities

• High attention to detail with the ability to work independently and meet deadlines

• A genuine interest in financial markets

Why Join Us?

You’ll be joining a collaborative and fast-paced environment at the heart of our Institutional offering. This role offers exposure to technology, trading infrastructure, product development and strategic initiatives — making it ideal for someone who thrives at the intersection of markets and technology.

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.