What is the opportunity?

The successful candidate will join a competitive Reconciliation and Investigation team to lead a diverse and exciting team.  Supporting the development of staff and escalations from the business, the candidate will meet the operational needs, keeping abreast with technological trends and maintaining regulatory and audit controls.

Working Hours: 4PM-1AM/5PM-2AM

What will you do?

• Provide leadership and oversight into the team activities, ensuring department goals, and individual objectives are met in a flex team environment.
• Develop close relationships with other operational groups, clients and vendors to capture synergies and maintain service level agreements
• Establish operational strategies ensuring staffing needs, system requirements, policy changes and resources are in place to facilitate department strategies
• Determine service gaps and client impact errors, ensuring a high level of accuracy is maintained for Investigations.
• Lead the team in providing excellent service and communicating standards throughout the business.
• Oversee the activities of break investigations to ensure that the achievement of quality departmental goals and objectives are met
• Ensure that our clients consistently receive superior service and support that is responsive, comprehensive and professional
• Actively participate in the establishment, implementation, review and  enforcement of audit, SOX, regulatory and RBC Standing Orders requirements, and ensure  the requirements are well communicated and followed by staff; Ensuring the integrity and accuracy of all records, policies and procedures meet regulatory, statutory and established Bank practices

What do you need to succeed?

Must-have

• 2+ years of experience managing a team
• 4+ years of experience in a Financial setting
• Strong communication skills
• Highly developed problem solving skills
• Ability to oversee and manage a diverse team
• Strong ability to exercise a high degree of judgement and negotiation
• Highly developed leadership

Nice-to-have:

• Knowledge of International Banking Practices
• Reconciliation or Accounting background
• Knowledge of Cash Settlements and trading products
• A quick learner comfortable with ambiguity

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities 
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Banking, Communication, Customer Service, Decision Making, Growth Coaching, Independent Judgment, Leadership, Negotiation, Operational Delivery, Operational Strategies, People Management, Problem Analysis, Process Improvements, Reconciliations (Inactive), Risk Management, Time Management, Treasury Management

Additional Job Details

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYAPutrajayaMalaysia40Full timeCAPITAL MARKETSRegularSalaried2026-05-042026-06-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.