Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Defines, establishes, and influences business strategy and strategic initiatives that drive business performance. Drives execution of key strategic initiatives. Leads reporting and analytical efforts to deepen understanding of business economics, client attrition, client profitability, etc. and manages business development process. Executes business/strategic planning process across sub-lines of business including management of strategic reviews by senior leadership. Partners with key stake holders in the design, development, execution and continuous improvement of LOB reporting and dashboards.

At Bank of America, we are investing in programs that improve fraud detection while also improving employee and client experience. We are looking for an experienced strategic leader to help deliver a five-year road map of change that will build fraud resilient products and experiences, simplify our end-to-end platforms, and accelerate detection using data and advanced analytics.

The role requires a strategic mindset, an ability to understand technology development, transformation and change management at scale, a strong customer service mindset and an ability to leverage data to manage transparently, identify risks and drive consistent delivery. The ideal candidate will have a passion for improving both client and employee experience and a background in managing process/ product/ transformational change. This leader will report to the Client Protection Shared Services (CPSS) Executive and partner with CPSS leaders, the Client Protection (CP) leadership team, Data Digital and Marketing, and Global Technology to:

• Function as the key liaison and leader between Client Protection and Client Protection Shared Services to prioritize and drive all change and transformation across CP

• Lead a team of “theme” managers to deliver all tech and non-tech transformation across CP (on time/ on budget/ on benefit); key themes include: Authentication, Sponsored by Others (e.g. digital and product initiatives, Claims, Fraud Investigations, AML, Digital Self-service, Data, etc.)

• Position yourself as a thought leader for all change, sequencing, prioritization and risk management around our change

• Own and manage a single CPSS intake process and infrastructure sequencing all  “in year” projects

• Leverage data and analytics to communicate, monitor and sequence all change

• Oversee business case development and benefit tracking (partnering with theme managers, forecasters, LOB SMEs and project execution to ensure all forecasts are accurate and successes or failures are tracked)

• Vendor Management

Responsibilities:

- Developing advanced technical documentation for an array of internally- and vendor-developed models ranging from regression to sophisticated techniques including XGB and neural networks

- Working closely with developers to understand how the model works and provide effective challenge to not only push back on methodology but also ensure results are accurate

- Partnering with technology and model users to schedule deployments and planning ahead for future model installations

- Working with independent model risk management, legal and compliance teams to ensure models are fully validated and approved for usage

- Producing analytics to ensure early model results look consistent with expectations

- Conducting regular model monitoring and sharing performance results and analytical insights with model stakeholders and users

- Supporting Bank policy for Artificial Intelligence models and ensuring any risks of using advanced techniques are identified and mitigated

- Tracking model changes after deployment and ensure appropriate documentation reflects any adjustments, patches or updates

- Driving model performance analytics above and beyond Model Risk Management policy requirements, including granular performance monitoring, early trend detection, root cause analysis, and gap analysis  

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion: Model an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
• Enterprise Advocate: Communicate enterprise decisions, purpose and results, and connect to team strategy, priorities and contributions.
• Risk Manager: Ensure proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provide inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manage expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assess talent and build bench strength for roles across the organization.
• Driver of Business Outcomes: Deliver results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 10 years prior experience managing process improvements, driving transformational change, or managing/building customer-facing solutions

• Strategic development of solutions and processes that tie directly to results (KPIs)

•  Self-motivated problem solver, ability to independently identify areas for improvement and implement the required solutions

•  Display exceptional presentation and communication skills; excel at delivering clear and concise messages that resonate with all audiences

• Ability to influence partners and drive change across a complex, matrixed organization

• Work well under pressure and know how to juggle multiple priorities in a fast-paced and continually-changing environment

• Passion for delivering benefits to customers and driving exceptional results

Desired Qualifications:

• Previous experience driving the execution of projects involving technical topics (technology platforms, analytics)

• Experience with Agile development methodologies, user-centered design, and lean project processes

• Ability to facilitate workshops, keeping participants engaged, attaining outcomes and tracking deliverables

Skills:

• Decision Making
• Agile
• Process Improvement
• Drive Change
• Strategic Development
• Problem Solver
• Verbal and Written Communication
• Leadership
• Influence
• Management

Minimum Education Requirement: Bachelor’s degree or equivalent work experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$180,500.00 - $272,500.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.