JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Coordinator - Gartner Account

Location: London, UK
Company: JLL
Employment Type: Full-time

About This Role

JLL is seeking a dedicated Workplace Coordinator to support our prestigious Gartner account in London. This is an exciting opportunity to be the face of workplace services, ensuring exceptional client experience while managing day-to-day facility operations in a dynamic corporate environment.

Key Responsibilities

Client Relations & Service Delivery

• Serve as primary point of contact for Gartner employees and visitors
• Manage reception duties and provide outstanding customer service
• Handle workplace inquiries, requests, and issue resolution
• Coordinate with various service providers and vendors

Facility Operations

• Oversee daily workplace operations including space management and room bookings
• Manage office supplies, equipment, and inventory
• Coordinate maintenance requests and ensure timely resolution
• Support health & safety protocols and emergency procedures

Administrative Support

• Maintain accurate records and reporting for client deliverables
• Assist with event coordination and meeting room setup
• Process invoices and manage workplace-related documentation
• Support workplace technology and equipment needs

Relationship Management

• Build strong relationships with Gartner stakeholders
• Collaborate with JLL account team to ensure seamless service delivery
• Proactively identify opportunities for service improvements
• Participate in client meetings and service reviews

Required Qualifications

• 2+ years experience in workplace coordination, facilities management, or customer service
• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite and workplace management systems
• Excellent organizational skills and attention to detail
• Ability to work independently and manage multiple priorities
• Professional appearance and demeanor

Preferred Qualifications

• Experience working with corporate clients or in managed services
• Knowledge of health & safety regulations
• IOSH or similar safety certification
• Experience with CAFM systems or workplace technology platforms

What We Offer

• Competitive salary and benefits package
• Professional development opportunities
• Career advancement within JLL's global platform
• Collaborative and supportive work environment
• Opportunity to work with a leading global technology research company

About JLL

JLL (NYSE: JLL) is a leading professional services and investment management firm specializing in real estate. We help clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

Ready to shape the future of work? Apply today to join our team and make a meaningful impact on Gartner's workplace experience.

JLL is committed to equal opportunity and diversity in the workplace.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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