If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title: Receptionist

Salary: £24,045 per annum

Location: Alder Vets, Guildford

Job Type: Permanent, full-time

Hours: Monday: 11am - 7.30pm; Tuesday: 8am - 4.30pm; Wednesday: 11am - 7.30pm; Thursday: 8am - 4.30pm; Friday shifts will vary, to discuss at interview.; 1:5 Saturdays: 8am - 4.30pm; 30-minute break.

Alder Veterinary Practice are looking for a full-time Receptionist to join our friendly team.

You will be first point of contact with clients face to face, on the telephone and by email demonstrating a professional and knowledgeable impression and be confident working sometimes under high pressure. The successful candidate will have great communication, numeracy and problem-solving skills. You will need to have empathy and a good sense of humour. Previous experience of reception work within a similar environment would be advantageous.

Duties to include, but not limited to;

• Booking, cancelling and rearranging appointments, Liaising with team members to ensure the efficient diary management.
• Taking and recording payments.
• Completing and balancing end of day reconciliation.
• Receiving insurance claim forms ensuring they are completed correctly and passing them on to the insurance team.
• Ensuring that the reception area and consult rooms are keep clean and tidy.
• Supporting clients during emotional situations.
• Communicating with clients if appointments are running late or if there are any diary changes.

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Recruitment referral reward scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme

About us

Alder Veterinary Practice is the flagship primary care practice for Linnaeus.
Following a £1.4m investment, we now have a cutting-edge practice to help us to achieve our goal to provide an exceptional service to every patient, every visit.

Our team have a wide range of interests including feline and internal medicine, advanced analgesia, teaching, surgery, behaviour, and ophthalmology and more.
We also have a regular peripatetic orthopaedic vet and visiting cardiologist.

Alongside this, we are proud to be an accredited silver-level (now aiming for gold!) Cat-Friendly Clinic and members of the ISFM (International Society of Feline Medicine) and are working towards an Investors in the Environment (iiE) accreditation.

Most importantly, we actively work to foster a kind, caring team spirit with regular social meetups and getting involved in events to support the local community.

Please click 'apply' to submit an application for this role. Or, for any questions, please contact [email protected]

Being part of Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone. 

Salary Value:£24,045 per annum;

We are proud to be Linnaeus, part of Mars.

Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.

Why Linnaeus?

-    We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets

-    We lead on sustainability and collectively drive positive change for people, pets and the planet

-    We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion

-    We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.

We team up within our Mars family in partnership for a stronger future.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.

If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]