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The UI/UX Designer II is responsible for supporting the overall consumer-facing digital user experience at Service Corporation International, including that of websites and various other digital assets, such as delivering high-performing conversion optimized landing pages and digital ad assets. This individual will research and create user journeys, using findings and industry best practices to design aesthetically appealing and functional user experiences. Facilitate the development of user experiences across SCI’s network of websites and digital products.

This position will be a part of a growing Digital Marketing Team and will be a key to supporting a major website redesign.

UI/UX Designer II

JOB RESPONSIBILITIES 

Design & Implementation

• Create sketches, user flows, wireframes, visual design comps, interaction designs and high fidelity prototypes for responsive websites and internal applications
• Collaborate with SEM and content teams to ensure content and design seamlessly work together to achieve the objective of high conversion goals
• Support the design lifecycle for new product and feature development, and recommend developments to  our design system and processes

• Work with digital marketing team to evaluate the effectiveness, usability and accessibility of digital products and identify and implement optimizations
• Recommend enhancements to improve user experience and conversion rate
• Partner with manager to design the visual language for digital products, ensuring alignment with SCI’s brand guidelines
• Test and debug web applications and features for UI/UX

• Collaborate with front end developers and IT to create digital experiences

User Experience Research

• Create comprehensive test scripts for use in unmoderated qualitative testing using an approved vendor and administering those user tests on a consistent basis
• Analyze user test results, translate into potential features and enhancements.  Escalate any potential issues for resolution.
• Conduct routine A/B tests on different areas of the website as well as landing pages in order to identify the highest performer
• Routinely review customer feedback recordings from online vendors and propose solutions for any observed pain points.
• Analyze accessibility reports and recommend solutions for customer pain points across multiple pages.

Administrative

• Maintain online web style guide and universal component assets
• Keep current with UI/UX trends and best practices and routinely contribute findings

MINIMUM Requirements

Education

• Bachelor’s degree in web/interaction design, computer/human interface, information design, computer science, graphic design or related field

Experience

• At least 2-4 years' experience in user-centered research and design for responsive, cross-browser and mobile experiences
• Experience administering moderated and unmoderated user testing, in-person and online
• Experience working in an Agile environment/team a plus.
• Experience working in Google Analytics a plus.
• Familiarity with responsive front-end frameworks like Bootstrap a plus.
• Familiarity with Sitecore CMS and Google Analytics a plus.
• Strong ability to conceptualize and communicate visually; robust drawing skills and sketchbook techniques
• Strong working knowledge of InVision, Sketch or XD. Experience with Adobe Creative Suite and its various tools (Illustrator, Photoshop)
• Working knowledge of HTML and CSS is required; experience with JavaScript/JQuery, iOS and Android, a plus

Knowledge, Skills & Abilities

• Effectively communicate UI/UX recommendations and presentations, including senior leadership and other areas of Marketing as a whole
• Ability to output findings from user tests and communicative learnings to the team
• Quickly adapt to rapidly changing technology and apply it to the needs of the business/KPI
• Ability to prioritize and manage several milestones and projects efficiently
• Solid teamwork and interpersonal skills
• Fast learner
• Temperament and collaboration style open to routine reviews and constructive criticism with fellow Design team members

Postal Code: 77019

Category (Portal Searching): Marketing and Advertising

Job Location: US-TX - Houston