About the Role:

Udemy is seeking a seasoned program manager with strong operational experience to oversee our VIPs within the Instructor Partner Program. Situated within the Instructor & Content Strategy Department, this vital position is key to Udemy’s ongoing success. The primary goal is to deepen and retain relationships with Udemy’s most valued instructors—our VIPs—leveraging their insights to inform company strategy and drive their loyalty and engagement with the business.

In this role, you will adapt and implement the strategies and tactics of the Instructor Loyalty Team—including events, communications, marketing opportunities, and milestone recognition—to deliver impactful engagement and program management services that bolster VIP instructor loyalty. You will ensure that these services encourage VIPs to engage in partnership activities that offer industry, product, and policy insights, evangelize our business, and enhance learner experiences. Furthermore, you will represent and advocate for the VIP perspective to our Product teams, ensuring that the roadmap features initiatives with the highest impact on the success of instructors, learners, organizations, and Udemy.

This full-time position is in Dublin and requires 2 days per week in the office.

Key Responsibilities:

• Oversee and manage a portfolio of 30+ Global VIP Instructor Partners, including significant interaction with Leadership and Executive teams, and teams that manage our top organizational customers.
• Expand the Instructor Partner Program strategy to deepen engagement with Udemy’s most valuable instructors through events, marketing opportunities, product beta testing, and other initiatives that strengthen their loyalty and impact on the business.
• Continually improve Udemy’s ability to track, analyze, and report on VIP loyalty goals and progress.
• Coordinate closely with the Instructor Partner Program Lead to deliver key messaging to, and gather strategic insights from, VIP instructors.
• Represent the VIP instructor perspective internally and lead or support product initiatives impacting the broader audience of Instructor Partner Program members.

About You:

• You have 4+ years of experience in program management or strategic partnerships.
• You have a proven track record of building and scaling program management and operational initiatives.
• You are adept at communicating with and managing Leadership and Executive expectations.
• You thrive in ambiguous and fast-changing environments and can remain flexible and goal oriented.
• You are organized, a self-starter, and effective at managing multiple projects simultaneously.
• You are a team player with exceptional communication skills, able to interact with internal and external stakeholders from diverse backgrounds.
• You are a structured, analytical thinker who enjoys finding creative solutions to problems.

Bonus Points For:

• Experience with Salesforce CRM
• Strong analytical and reporting skills
• Proficiency in SQL

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Ireland:

• Core Benefits: Comprehensive medical, dental, life and income protection coverage

• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay

• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

• Retirement: 7% employer matching Defined Contribution Master Trust

• Holidays: 25 paid holidays throughout the year plus bank holidays

About our Dublin location 

Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy.