Midtown is searching for an Operations Coordinator at our Midtown Athletic Club and Hotel in Chicago (2444 N Elston Ave, Chicago, IL). This is a newly created role!

The Hotel and Club 

Midtown Athletic Club and Hotel - Chicago is the largest premium athletic club in the world.  Showcasing everything in one location, the new 575,000 square foot sports resort includes a 55-room hotel, full-service restaurant, indoor and outdoor pools, golf simulators, basketball court, state-of-the-art fitness and the best racquet sports programs in North America. 

Check out our beautiful flagship Chicago club here: https://www.midtown.com/locations/chicago/

The Position

The duties of the Operations Coordinator will be varied each day. Reporting to the General Manager, this individual will also support the Senior Leadership Team. Duties will include serving as the General Manager’s right hand, also as a hub of communication for the team, coordinating many different types of meetings, tracking and monitoring initiatives, event planning, participating in meetings and collecting actionable items. The ideal candidate will be a multi-tasker with excellent time management and communication skills. This highly visible role includes collaboration and communication with internal teams and members of our clubs to alleviate the administrative burden of the operations leadership team. The Operations Administrator is vital in ensuring that initiatives and projects are completed on time, within budget and to our high-quality standards.

They will help ensure continued improvements operationally in the club and amongst the departmental club teams by:

• Acting as the first point of contact for the Operations Team including the General Manager, Assistant General Manager, and the rest of the Senior Leadership Team while prioritizing inquiries, meetings, and requests to ensure all teams have unparalleled support to perform their objectives

• Daily check-ins and support for the General Manager, lock-step on all initiatives and delegate for any designated tasks or projects

• Overseeing the Manager on Duty program identifying and actioning on recurring themes and trends where the member experience can be better served

• Help orchestrate club and hotel events partnering with our Events and Food and Beverage teams

• Oversee club and hotel ordering of supplies and inventory

• Assist procurement department with facility and club orders.

• Managing the calendar, coordinating events, scheduling meetings, securing attendees, preparing meeting materials for the General Manager and other members of the Senior Leadership Team.

• Weekly/Monthly reports, and coordinating check-in meetings

• Large scale event coordinating with after event summary and cost analysis

• Screening and returning telephone calls and reviewing mail

• Assist with club deliveries

• Able to deal with a wide variety of confidential information discretely on a regular basis

Our next Operations Coordinator to the Operations Team:

• Is energetic and highly motivated with 5 or more years of relevant stable work experience

• Is always willing to take on more responsibility

• Has a strong sense of urgency and attention to detail

• Is able to adapt under pressure and problem solve without disruption

• Demonstrates exceptional written and verbal communication skills

• Possesses excellent time management and problem solving skills with significant experience effectively managing multiple projects simultaneously

• Has a proven track record of being calm and focused under pressure, resolving and diffusing sensitive situations, maintaining professional interactions with associates at all levels and establishing rapport quickly

• Has the ability to influence others and communicate tactfully to accomplish complex assignments requiring cross-organization cooperation

• Has the ability to learn quickly and apply knowledge to systems and processes to improve organizational efficiency

• Advanced proficiency in Microsoft Office applications and operation of office equipment

• Professional attitude with the ability to have fun and has genuine interest in building a positive work environment and connections

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.