Customer Service Training Specialist III

Posted:
2/4/2026, 4:00:00 PM

Location(s):
Hillsboro, Oregon, United States ⋅ Oregon, United States

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

COMPANY: LOCATION: TITLE: HOURS:

Salary:

 

Thermo Fisher Scientific Inc.

5350 NE Dawson Creek Drive, Hillsboro, Oregon 97124 Customer Service Training Specialist III

Monday to Friday, 8:00 am to 5:00 pm

$64,522.00-$113,600.00 per year

DUTIES:                                             Deliver engaging, skills-based classroom and hands-on training to service engineers on the installation, verification, and repair of our systems.

  • Monitor and manage trainee learning curves through both individual support and group classroom activities.
  • Translate highly technical concepts into clear, accessible learning materials, transforming traditional classroom training into e-learning modules.
  • Mentor trainees through hands-on exercises using real-life tools to enhance skill development.
  • Provide detailed work instructions to support fieldwork and training exercises.
  • Facilitate accelerated learning, ensuring trainees quickly gain proficiency.
  • Maintain and repair training department equipment, including microscopes, ensuring they are in optimal condition for both training and customer-related processes.

REQUIREMENTS:                    MINIMUM Education Requirement: Bachelor’s degree or foreign degree equivalent in Applied Science, Mechanical Engineering, or related field of study.

MINIMUM Experience Requirement: 3 years of experience as a Test Technician, or a related occupation.

Alternative Education and Experience Requirement: Master’s degree or foreign degree equivalent in Applied Science, Mechanical Engineering, or related field of study or related field of study and 1 year of experience as a Test Technician, or a related occupation.

Required knowledge or experience with:

  • CEOS Probe corrector operation and alignments;
  • Experience with X-FEG electron source;
  • Titan Themis electron optics alignments;
  • System Testing;
  • Aligning TEM microscopes;
  • Troubleshooting mechanical and software issues related to TEM microscopes;
  • Image and Probe Correctors and;
  • Corrective optics Maintenance.

Thermo Fisher Scientific

Website: https://www.thermofisher.com/

Headquarter Location: Waltham, Massachusetts, United States

Employee Count: 10001+

Year Founded: 2006

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Bioinformatics ⋅ Biotechnology ⋅ Cloud Data Services ⋅ Consulting ⋅ Health Care ⋅ Life Science ⋅ Management Information Systems ⋅ Office Supplies ⋅ Precision Medicine