The User Experience Sr. Analyst is an intermediate level experienced role, strongly contributing to the research, analysis and design of digital products and systems.

User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.

The UX Design Group’s primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients’ needs.

Responsibilities:

• Partners with business, Independent Compliance Risk Management, Legal, Operations, Internal Audit and Technology associates to identify, troubleshoot and resolve Personal Bank & Wealth Management oversight program risks and issues.
• Documents, manages and tracks mitigation strategies against those risks and issues.
• Manages multiple, concurrent projects in the development and implementation of digital accessibility initiatives.
• Effectively communicates program and project status to multiple stakeholders.
• Develops presentations and other communications documenting scope, objectives, strategy, customer and employee benefits of the programs 
• Owns deliverables as delegated by the Digital Accessibility Center of Excellence lead and investigate solutions for gaps where no ownership is identified. 
• Ensures best practices and lessons learned are effectively communicated across all channels.
• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment

Qualifications:
 

• 5-8 years of relevant experience
• Strong attention to detail & analytical skills
• Experience delivering with an agile methodology
• Excellent communication and presentation skills
• Knowledge in Digital accessibility
• Experience using design systems Keen interest in, or knowledge of, banking or finance
• HTML/CSS Development Skills

Education:
 

• Bachelor’s degree/University degree, Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Digital Design Engineering

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$107,120.00 - $160,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Oct 08, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.