Sandvik Mining is seeking a

Return Coordinator

Location: Lively, ON

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

We are currently seeking a Return Coordinator. This newly created role is focused on supporting the coordinated, behind-the-scenes processes that ensure product returns are handled efficiently, accurately, and in alignment with company standards. This role involves coordinating the return process, ensuring accuracy in documentation, and maintaining strong communication with customers and internal teams.

Do you manage and coordinate product return processes while ensuring policy compliance, accurate reporting, inventory control, and cross-functional collaboration to drive continuous improvement? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

The Return Coordinator is responsible for managing and coordinating the end-to-end return process by reviewing and approving return requests, ensuring compliance with company policies, and collaborating with internal stakeholders to facilitate accurate and timely product returns. This role is responsible for maintaining detailed return records, analyzing return trends to identify improvement opportunities, coordinating with warehouse and logistics teams to support inventory accuracy, and working cross-functionally with sales, customer service, and quality teams to resolve recurring issues and support continuous process improvement

Return Process Management:

• Receive and process return requests from internal stakeholders (SMCL, CSSR, PSSR, shop planners, etc...)
• Verify eligibility of returns according to company policies.
• Coordinate with internal stakeholders to provide instructions for returning items.

Documentation and Reporting:

• Maintain accurate records of returned products, reasons, and resolutions.
• Generate and analyze return reports to identify trends and areas for improvement.

Inventory Coordination:

• Collaborate with warehouse personal to ensure returned items are inspected for damage or defects.
• Ensure proper restocking or disposal of returned products.
• Collaborate with warehouse and logistics teams to manage inventory adjustments

Policy Enforcement:

• Ensure compliance with company return policies and procedures.
• Provide feedback on policy improvements based on return trends and customer feedback.

Cross-Functional Collaboration:

• Work closely with the sales, customer service, and quality assurance teams to address recurring issues.
• Assist in training staff on return processes as needed.
• Support continuous improvement initiatives.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

• Adherence to the Sandvik Environmental, Health & Safety Policy.
• Attending health and safety related trainings.
• Performing Risk Assessments (“Take Five”) prior to each task.
• Identification and reporting of hazards.
• Working in a safe manner as reasonably practicable.
• Wearing the required PPE assigned for each location.

What you will bring along

• Organization and attention to detail
• Problem-solving and analytical skills
• Knowledge of returns, inventory, and logistics processes
• Clear communication and cross-functional collaboration
• Experience with reporting and documentation
• Ability to manage multiple priorities and support process improvement
• A data-driven focus on accuracy, consistency, and adherence to planning standards
• Willing and able to travel as required

Required Education/ Experience

•  Post-secondary education in Business, Supply Chain, Logistics, or related field, or equivalent work experience
• Experience in return processing, customer support, or inventory coordination preferred
• Strong organizational and documentation skills
• Experience working with internal stakeholders and cross-functional teams
• Proficiency in Microsoft Office and ERP or inventory management systems
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our Divisions’ performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits as well as ongoing development and training.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

All qualified persons are encouraged to apply at www.sandvik.com/careers to the  requisition # R0087512. While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact [email protected] for more information.