Primary City/State:

Loveland, Colorado

Department Name:

Admitting-Hosp

Work Shift:

Day

Job Category:

Revenue Cycle

Primary Location Salary Range:

$18.69 - $28.03 / hour, based on education & experience

In accordance with State Pay Transparency Rules.

Schedule: Monday to Friday 7:30am to 12:00pm or 8:00am to 12:30pm (Main Registration)

Must be able to complete a 4-week paid training Monday - Friday 8:00am to 5:00pm

Colorado is packed full of things to do year-round. From family attractions, national parks and outdoor adventure to cosmopolitan cities and welcoming towns, Colorado offers unparalleled hiking, camping, rafting, hunting, fishing, farm-to-table dining, a rich cultural heritage with festivals and live music and so much more.  

Explore and excel. At Banner, health care is a team effort.  One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients.  Apply today. 

If you are looking for a great start to your healthcare career, then Banner is the place to be! Join us in our mission to serve our patients with amazing customer service, attention to detail, and just plain old greatness!

Experience is great, but we are willing to train the right people with the right attitude!

Apply Today!

Banner McKee Medical Center is a 117-bed, acute-care hospital in Loveland, Colorado, a vibrant arts community located 40 minutes from Rocky Mountain National Park. Our hospital offers an array of inpatient and outpatient services including medical, pediatric, orthopedic, surgical, heart, cancer, and critical care. The Banner MD Anderson Cancer Center is amongst Northern Colorado's leading cancer diagnosis and treatment facilities. Banner McKee is also a Level III trauma center. We are the only hospital in the Rocky Mountain region to be designated an Epicenter for robotic-assisted gynecological surgery by Intuitive Surgical, the manufacturer of the DaVinci surgical robot. Our physicians, nurses and other health care professionals can train on state-of-the-art computerized patient simulation mannequins in our simulation center. Banner McKee is accredited by The Joint Commission.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).

2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.

3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.

4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.

5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.

6. Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.

7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.

8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.

9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Primary external customers include patients and their families, physician office staff and third-party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED is required.

Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.

Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.

Employees working at Banner Behavioral Health Hospital or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

PREFERRED QUALIFICATIONS

Associate’s degree in Business Management is preferred.

CHAA certification is preferred.

Previous patient access and/or cash collections experience is preferred. Work experience with the Company’s systems and processes is preferred.

Additional related education and/or experience preferred.

Anticipated Closing Window (actual close date may be sooner):

2025-01-03

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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