Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

TD Wealth

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

This role is responsible for acting as a Relationship Manager (RM) for Senior Private Banker, Healthcare

and focus on client product/solution fulfillment and the serving the accounts of HNW clients to ensure a legendary client experience

CUSTOMER

• Onboard clients and act as a trusted RM for those introduced to Senior Private Banker, Healthcare from any source

• Provide high touch service to client that is in line with their expectations

• Recommend, implement and service of all banking related products and solutions (credit and cash management)

• Apply deep knowledge of the following to ensure that clients receive a legendary HNW client experience:

• Banking products and solutions

• Banking processes systems and operations

• Understand and interpret the elements of Financial Planning Plans (i.e. advice recommendations).

• Assess that PB products/solutions continue to meet client needs, on a proactive basis and make recommendations as needed.

• Participate in the local community by acting as a brand ambassador in support of TDBG charities and initiatives.

• Work closely with key partners in Private Wealth Management, HNW Direct Investing and the broader TD organization to provide clients with integrated HNW solutions.

•  Understand and assess pre-established financial plans of varying complexity and make banking product/solution recommendations.

SHAREHOLDER

• Represent Private Wealth Management and TDBG to the general public in a professional manner. Identify opportunities in the existing client base to refer to Wealth, Commercial and other parts of TDBG to increase TD's share of wallet.

• Maximize profitability through a consistent application of the Private Banking fees and pricing.

• Maintain up-to-date knowledge and understanding of PB, TDBG policies and procedures, industry trends and protect the interests and reputation of TDBG and its clients by continuous compliance to them

• Plan and execute business development activities, review and communicate results, and adjust tactics accordingly

• Promote and offer full suite of products, sales, services and banking capabilities

• Contribute to business objectives for Operational Excellence

• Ensure necessary due diligence to support the accuracy of all customer transactions / activities

• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

• Actively manage relationships within and across various business lines/ corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements

• Participate in cross-functional / enterprise initiatives as a subject matter expert helping to provide guidance for complex situations

• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participate in personal performance management and development activities, including cross training within own team

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

• Knowledge in lending and product solution fulfillment in Banking Products.

• General knowledge across all Wealth products and solutions with deep knowledge of all credit, cash management, investments and specifically complex credit.

• Proven ability to identify Banking, Wealth and Commercial opportunities for referral and fulfillment with other lines of business.

• High degree of capability in building deep relationships with HNW clients and establishing HNW relationships with Private Banking and Private Wealth.

• Work collaboratively with Partners in Private Wealth, Wealth and TD.

• Strong knowledge of banking and risk, operations and procedures.

• Execute business plan(s) and/or contributes to the development of sales strategy • Adapts integrated plans and priorities to meet sales operational objectives

• Anticipates longer term resource requirements

• Identifies and solves complex sales operational problems

• Communicates difficult sales concepts; converts information to compelling sales opportunities; influences and gains alignment across increasingly senior stakeholders

Requirements

• Undergraduate Degree • Completion of Canadian Securities Course (CSC) or Investment Funds in Canada (IFIC)

• Completion of the Financial Planner (IQPF) from the Institut Québécois de la Planification Financière

• Professional designations such as the Certified Retirement Specialist (CRS), Chartered Strategic Wealth Professional (CSWP), Chartered Investment Manager (CIM), Trust & Estate Practitioner (TEP) are desirable.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français /This position requires proficiency in a language other than French to support or deal with customers who require services and support in a language other than French.