At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Handle Special Complaint and OJK Reporting

1. Resolving customer complaints quickly and efficiently with great attention to detail (in accordance with TAT/SLA by conducting analysis, internal investigations and coordinating with other units in order to find solutions and resolve customer complaints)

2. Have discussions with staff and  coordination with other functions in the Customer Care and related party as well to make comprehensive decision recommendations on analyzed complaints.

3. Responsible for complaints received from APPK OJK, Report OJK and CCRU Monthly Complaint.

4. Make sure CCRU Team documenting customer complaints received so that each customer complaint can be recorded and recorded properly.

5. Monitoring the submission of business consideration from Distribution Channels.
 

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.