JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves: 

Our Concierge Manager will be responsible for delivering exceptional experiences to Atlassian staff and their visitors across both office and remote workplace experience programs. Leading by example and representing both the JLL and Atlassian brand to the highest standard.

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team

Key responsibilities:

• Deliver professional reception services with hotel-style hospitality for Atlassian staff, visitors, and vendors, including registration and access pass management

• Manage high-volume Jira tickets across Experience products (Intentional Togetherness Gatherings, Office Events, 'For You' Services)

• Schedule and support conference and meeting rooms while maintaining lobby and front desk organisation

• Coordinate deliveries, couriers, taxis, food/beverage orders, stationery, and IT services

• Respond to internal and external inquiries with proactive communication to ensure seamless service delivery

• Support emergency response requirements and act as floor warden, contacting Security for risks

• Provide event support for large-scale in-house Atlassian functions

Sounds like you? This is what we are looking for: 

Seeking an experienced hospitality professional who delivers exceptional client experiences with energy and professionalism. We need a self-motivated problem-solver who thrives in fast-paced environments and consistently exceeds performance targets.

• 2+ years' experience in facilities, property management, hospitality, or related field

• Proven track record delivering best-practice service and quality outcomes

• Strong problem-solving skills with ability to handle ambiguity and high-pressure situations

• Excellent communication skills (verbal and written) with professional presentation and active listening

• Flexible, adaptable, and goal-oriented with client experience focus

• Confident, energetic self-starter ready for onsite Melbourne office role

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

Interested candidates, please apply following the link below quoting job reference number REQ494019.

Location:

On-site –Melbourne, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.