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We are looking for a Global Courier Operations Specialist to join Bolt Food’s Central Operations team on our journey to discover and drive performance improvements all over our markets throughout Europe and Africa, and work both with local and HQ teams to achieve our food delivery goals.

This role is based at our HQ in Tallinn.

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<gh-about-us>
<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

 

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

 

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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The Central Operations team consists of individuals from all over the world who are closely working together on building the foundations for us to scale our operation globally.

You will be helping us build Bolt Food by supporting one or more of these areas in a very dynamic environment. We expect you to be a genuine and proactive team player as you will need to embrace ambiguity at a global scale and approach business challenges in a data-driven and structured manner. It is key to have great attention to detail and the ability to manage multiple projects and stakeholders at once, with strong prioritization skills.

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<title>Main tasks and responsibilities:</title>

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• <point>Project Management: You will work closely with other global teams in order to resolve the most challenging issues in either our partners, couriers or sales performance.</point>
• <point>Scale and improve workflows: You will review standard operating procedures and define new workflows that are more scalable and efficient for local teams. Some of these topics include courier onboardings, performance management, engagement, compliance, and centralisation of local processes.</point>
• <point>Stakeholder Management: You’ll be a liaison between HQ and Local teams, serving as the main point of contact in deploying projects, aligning strategy & targets, as well as communicating constantly with them to make sure everything is running smoothly.<point>
• <point>Strategy: Assist Management in understanding operations bottlenecks, inconsistencies, opportunities for improvement, and best practices used across markets, all backed up by thorough analysis.</point>

 

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<title>About you:</title>

<bulletpoints>

• <point>You have 2+ years of previous relevant experience in a project-based role dealing with complex problems and hands-on experience in implementing data-driven solutions.</point>
• <point>You have bachelor’s degree in Business Administration, Economics, Analytics, or related field.</point>
• <point>You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).</point>
• <point>You are organized and deliver stuff on time & handle stress well.</point>
• <point>You must be willing to relocate to Estonia.</point>
• <point>You have excellent communication & written skills in English.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 12 days in the office per month to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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