The Wire Investigations team handles requests for wires that have already been processed. This can include, but not limited, to amendments (updating a wire), traces (locating the wire), and recalls (the wire needs to be returned). This involves research within wire platforms and communicating with clients and banks all over the world.  Wire Investigations is an essential part of operations as it assists UMB’s clients ensuring their wire payments get to where they need to be.

As an Operations Specialist, you will support and manage the day-to-day transactions of UMB’s wires for domestic and international clients. As the primary task of taking wire instructions, you will be a vital part to the continued success of UMB’s wires team and electronic payments department.  This is a subset of the overall responsibilities which will include multiple initiatives as assigned by Bank Operations leadership. 

This role is hybrid (Mon through Thu on-site / Fri remote; 9:30 – 6 PM) at the UMB Technology & Operations Center located in downtown Kansas City, MO.

How you’ll spend your time:

• Communicate timely and effectively with all clients (including high profile clients) and/or internal and external business partners.
• Review and analyze the ISO text of a wire.
• Investigate and solve problems that arise during a wire’s lifecycle.
• Investigate outstanding items within UMB’s foreign accounts.
• Process exception or escalated tasks for time critical or high-profile issues to ensure satisfactory resolution.
• Investigate exceptions and/or errors to identify cause and corrective action.
• Understand and remain current on related industry activity, changes, regulations, announcements.
• Perform system balances and investigate differences.

We’re excited to talk if you have:

• Associate degree or equivalent experience.
• At least 5 years of experience with banking or financial processing or equivalent experience.

• Attention to detail, organization, and time management skills, including the ability to perform job functions with numerous interruptions.
• Ability to utilize technical aptitude that allows for quick learning of company systems, platforms, and products.
• Knowledge of risk types and ability to mitigate independently or escalate appropriately.
• Strong customer services skills.
• Ability to work autonomously, escalating issues or problems as appropriate.
• Ability to recognize errors, issues, special requests, or inconsistencies in daily operations to solve or escalate to appropriate associate or manager.

Applicants must have legal authority to work in the United States.  Work Visa sponsorship is not available for this position.

Compensation Range:

$38,910.00 - $75,080.00

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [email protected] to let us know the nature of your request.

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